Agentic ai in Virtual Agent topic

NunoMeira · 4 weeks ago

Hi guys!

In our company we have created a brand new created AI Agent using the AI Agent Studio for that. We have embed the catalog item tool into the agent to execute each time the ai agent is fired.

Our idea now is since the AI Agent is a simple executor, we want to, using a virtual agent topic, to invoke via script action that AI Agent.

Can this be acchievable or does anyone has done something similar that can share how to proceed?

Thanks!

Regards,

Nuno

rpriyadarshy · 4 weeks ago

Please refer this Community Post on How to Trigger from a Script/Workflow/VA.

Trigger options for Agentic Workflow or AI Agent - ServiceNow Community

https://www.servicenow.com/community/developer-forum/ai-agent-in-virtual-agent/m-p/3332961

Hope This Helps.

Regards

RP

Dr Atul G- LNG · 3 weeks ago

Hi @NunoMeira

https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-...

The Virtual Agent topic that you want to add. After it’s selected, the description of the topic displays underneath the drop-down list.

Note: Only large language model (LLM) topics can be selected.

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Ravi Gaurav · 3 weeks ago

Hi @NunoMeira

you create create a topic under Virtual Agent:

Follow this product documentation: https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-...

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