AI Agent Use Cases not available in Now Assist Panel

AlexeyK32983202 · ‎03-25-2025

Hi.

Hope you can help me. I am building AI agents using the new Agent Studio. All fine during testing, but I cannot get them to work from Now Assist Panel.

Whenever I open the Panel and try to ask it to do something that has a Use Case, I get "Hmm, I don't understand this request."

For example, I created a sample agent that tells jokes about tickets. Works well during testing, but Now Assist Panel is not seeing it.

See screens for the sample agent

The only thing that I am confused is that the AI Agent itself shows somehow that Now Assist panel turned off, see screen below

But if I go to settings, it is On. See screen below

I am sure it is my error. But I am confused. Would appreciate community help.
Thanks!

Dr Atul G- LNG · ‎03-25-2025

Hi @AlexeyK32983202

AI agents are new here and not available on PDI. In this case, it's best to log a Now Support case, and the team will assist you. Repairing the Now Assist plugin or updating to the latest version might help.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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AlexeyK32983202 · ‎03-26-2025

Thank you for the suggestion, I contacted support. Meanwhile, if anyone from Build Partners on Community has an idea, I would appreciate it.

Dr Atul G- LNG · ‎03-26-2025

Please share the feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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girisathvika · ‎04-02-2025

Hey Alexey, I am facing the same issue. Is it solved?