Forum Posts
Typeahead widget suggestions working weirdly
I created 4 server catalog items, they have server in the names. when i type ser in the typeahead widget on portal, it shows me those 4 server catalog items in suggestions, but when when i type serv or server, it doesn't show those suggestions. It sh...
Resolved! Failed Install Enterprise AI Productivity Value
Hi All,Could you help me install the plugin named Enterprise AI Productivity Value. I think I already installed all related plugins to install this plugin but it seems not. Is there any place that I can find the information which guides users to ins...
Multiple Prompts - Can one talk to the other?
Dear experts, If I use multiple prompts in a Now Assist skill, can one prompt talk to the other? Let's say a requirement needs: A) Reading the Description on a task record. B) Another task would be to read a user comment on another record and cre...
Create a custom skill to analyze record and field label ACL for granting access
Hello Guys, I have a requirement to create a custom skill that will be able to analyze all the record and field label ACL (roles, condition and script inside the ACL) for a particular table and create a summary for granting access. I create a skill w...
Invoke custom AI Agent from external via REST API
We are trying to invoke the custom AI Agent from an external (3rd Party) REST API call, but we are encountering some issues. Notably, it is working fine with out-of-the-box (OOB) agents, but we face problems with the custom-created AI agent under AI ...
Looking for insights on running a workshop for Now Assist for ITSM
I am looking for insights on running a workshop for Now Assist for ITSM, like what to ask, what to do in a workshop etc.There are several workshop decks for other ServiceNow products like ITSM (incident, problem, catalog etc), in Now Create, but coul...
How do I know I am ready to implement Now Assist for ITSM? Data readiness?
How do I know I am ready to implement Now Assist for ITSM? I came across this blog post from SN employee where a store app link is given for 'Now Assist Readiness Evaluation' and this app is created by some vendor and not ServiceNow. Q1 - Isnt there...
Did ServiceNow Sunset "Now Create"? Every link I find goes to a 404 error.
I was retaking a course that prompted me to open NowCreate. It went to a 404. I went into the documentation site, searched and found references to open NowCreate... all 404. Even this community page by an employee directing to assets, you guessed it,...
The people profile is redirecting to the form view in now assist genius results
Hi All, The people profile is redirecting to the form view in now assist genius resultsWhen the user profile card appears in the genius results the link is redirecting to the below ,which opens in form view.https://xxxx.service-now.com/gsc?id=form&ta...
Search Preview (new) the search application dropdown is showing null
1. Search Application shows nullSearch Application not working, the respective plugins have been installed, the search profiles are there and have been published and same with the search sources and AI search has been turned ON but in the above the ...
How can I retrieve this sys_id when the transform map is triggered automatically?
Hi I am automating the Excel upload process that runs when my custom request record gets approved. The data is being imported successfully, but I also want to store the request record’s sysid or number in the target table to identify which request tr...
AI CONTROL TOWER_Annualized Value
Hi Team, can you please guide me where and how will i get the below dashboard view in AICT.
Adding new sections for the Incident Summarization skill
Hi,Does anyone know how we are able to add new sections for the Incident Summarization skill or any of the other skills? I am unable to see an option on the Now Assist Skill kit when I update the prompt. Do you need to hardcode the sections on the pr...
Knowledge Graph Designer: Inconsistent NLQ Responses Based on Prepositions (e.g., The "of" in Query)
Hi ServiceNow Community,I'm facing an issue with my "Case Details Knowledge Graph" in Knowledge Graph Designer. Queries like "Let me know the details Case Details Knowledge Graph" work, but adding "of" ("Let me know the details of Case Details Knowle...
