AI Control Tower – Clarification on External Telemetry, Signals & Observability Capability

Suggy
Giga Sage

3 hours ago

1. Does AICT ingest telemetry signals (logs, metrics, traces) from external systems?

2. Does AICT support:
Real-time telemetry streaming?
Event-driven ingestion (similar to ITOM Event Management / AIOps)?

3. Does AICT track adoption, productivity, cost, and usage from external platforms?

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Tanushree Maiti
Tera Patron

2 hours ago

Hi @Suggy 

 

1. Refer AICT Release Note: AI Control Tower release notes 

Australia Patch 2 Publish ServiceNow agents to Microsoft Agent 365 Publish the ServiceNow Agents to Microsoft Agent 365 ensuring the ServiceNow agents are sent to external registries. Service Graph Connectors for AI Control Tower AI Service Graph Connector for Databricks discover AI agents and import to AI Control Tower from Databricks environment.

2. Refer:

What is exactly AI control tower does in real time. 

Introducing the ServiceNow AI Control Tower: From Intelligent Insights to Responsible Action

https://www.apmdigest.com/servicenow-expands-ai-control-tower

 

3.  ServiceNow AI Control Tower in the Zurich Release - Mastering AI governance

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solut...

https://www.youtube.com/watch?v=aqIG79hmaSU&t=7s

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
ServiceNow - AI Control Tower - (12) AI Value
ServiceNow - AI Control Tower - (12) AI Value
youtube.com/watch?v=aqIG79hmaSU&t=7s
💡 AI Value - Measuring Impact This section explains how organizations can track and measure the **value delivered by AI systems** using ServiceNow AI Control Tower. It covers key metrics such as productivity gains, usage patterns, and adoption across teams, helping leaders quantify AI's impact and
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