AI skill not working anymore

[User687957]

Dear all,

since today we notice a wierd issue with our activated skills like summarize incident or incident resolution.

When ywe try to execute one of those we get the following error :

"Something went wrong while summarizing your incident. Please try again later."

Any idea what could be wrong ?
It was working fine yesterday and without any change it suddendly fails today
All our AI plugin-in are running , any thing to check to try to find out why ?

Note how instance is Zurich patch 7
Our Now Assist ITSM plugin is : ver 12.0.6

Thanks for help

[Naveen20]

Open the subflow from flow designer and check the executions 

 That should give the clue.

[User687957]

Hello @Naveen20 , when I edit the ootb skill, I am not able to edit the prompt and when I run test inside skil admin and get same error

Please note I have system admin rights

Any idea?

[Tanushree Maiti]

Hi @User687957 

Check this KBs and validate your configurations:

             -KB1706478 Now Assist Incident Summarization Fails with error "There was an error summarizing your i... 

             KB1700568 Incident Summarization gives an error 

             KB2821601 Summarization Troubleshooting Guide 

Also check this : https://www.servicenow.com/community/intelligence-ml-forum/itsm-now-assist-incident-doesn-t-have-the...

[User687957 · Accepted solution]

Hello @Tanushree Maiti , Thanks for the links.

I manage to get it to work after repairing Now Assist ITSM plugin