Ask a follow up button is not navigating to Now Assist Panel

[kanvapuriga]

Hi Everyone,

I have added Now Assist Q&A Genius Result in Next Experience Search Profile to enable the AI Search with Now Assist in Global Search.

It is showing some results in the Genius card but it has a 'Ask a follow up' button, it is not redirecting to Now assist panel when clicked on it.

#AI Search NOW Assist Q&A Genius Results #AISearch #NowAssist #GlobalSearch

[Tanushree Maiti]

Hi @kanvapuriga 

Ensure you are running Enhanced Chat rather than Standard,

Refer: Enhanced chat experiences for Virtual Agent available in Yokohama Patch 3/Xanadu Patch 9

Refer: KB2694330 How to: Remove button 'Ask a follow-up' in Genius Result Card at Service Portal or ESM por...