Assistant designer caller identification primary method selection list is empty

[User687957]

Dear all,

I am setting up a twilio integration voice agent with Servicenow and comes to a wierds point where I could not find any doc which explain.

In my Assistant designer I have created authentication based on article below :

https://www.servicenow.com/docs/r/zurich/platform-security/authentication/configuring-authentication...

I have configured a PINCode and a KBA

Then when I come to the Authentication screen, the primary list is empty as seen below :

Where is the place to configure that list ?

Regards

[Tanushree Maiti]

HI @User687957 

Refer: https://www.servicenow.com/community/now-assist-articles/ai-voice-agents-are-here-autonomous-service....

Also refer:

https://www.servicenow.com/docs/r/intelligent-experiences/integrate-voice-service-with-twilio.html

https://www.servicenow.com/docs/r/intelligent-experiences/create-an-ai-voice-service.html

[User687957]

hello @Tanushree Maiti I have actually configured with answer, question, and question service

BUt still the list is empty any idea?

By the way I have an other weird question :
When an external customer without any servicenow licence or account, does those still require identification/authentication verification ? if yes which type then ?

Regards

[SandeepR6231790]

Were you able to solve this ??

[Paulsylo]

Hi @SandeepR6231790  - your service profile got wrongly mapped. thats the reason. it is fixed if you map the right table and profile.,