Auto explanation of attached documents using GenAI

[Mohamed_009]

Hi Community,
I would like to understand whether it is possible in ServiceNow to automatically generate an explanation or summary of attached documents using Generative AI.

For example, when a user uploads a document (such as a discharge summary, invoice, or ID proof), can GenAI read the attachment and provide an auto-generated explanation/summary on the form?

If this is achievable, could you please share the recommended approach (Now Assist, Document Intelligence, Skill Kit, or any other method)?

Any guidance or reference implementations would be very helpful.
Thanks in advance!

[rpriyadarshy]

Have  a look at below contents see if it helps you.

https://store.servicenow.com/store/app/e56780f81baa2610f4b3dc28b04bcb9a

https://www.servicenow.com/community/now-assist-articles/building-agentic-flows-that-can-understand-...

https://www.servicenow.com/community/developer-forum/attachment-summarization-with-genai-ready-to-us...

Regards

RP

[Vamsi_Krishna07]

Hi @Mohamed_009 ,

1. We do have ServiceNow lens which is a standalone app. It can summarize the content from the texts, email and images.
https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-s...

2. Also we do have a Now Assist platform skill called "Document Summarization". It will summarize the documents attached in Incidents and Cases from the respective workspace.

See whether you can leverage these for your case.

Thanks!

[PaulSylo]

Hi @Mohamed_009  - see the thread by Vamshi . 

https://www.servicenow.com/community/now-assist-forum/is-there-any-oob-document-summarization-skill-...