Hi Community,
I would like to understand whether it is possible in ServiceNow to automatically generate an explanation or summary of attached documents using Generative AI.
For example, when a user uploads a document (such as a discharge summary, invoice, or ID proof), can GenAI read the attachment and provide an auto-generated explanation/summary on the form?
If this is achievable, could you please share the recommended approach (Now Assist, Document Intelligence, Skill Kit, or any other method)?
Any guidance or reference implementations would be very helpful.
Thanks in advance!
