Auto-populate the assigned to field within the Hardware New record with a business rule

[BenFan]

Hi,

I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New record.

I tried to auto-populate the 'Assigned to' field with a business rule I created, but whenever I add an RITM number to my custom field in the Hardware New record, the 'Assigned to' field remains empty.

My steps:
1. Accessed the business rules under system definition.

Created a business rule new record:
1. Advanced = checked

When to run:
1. When = before.
2. Update = checked.

Advanced:
1. I created a custom script.

See Assigned to1 and Assigned to2.

[Brad Bowman]

That's a lot.  Does this process involve the LDAP API???  I still can't see your attachments, not sure what's going on there.  Can you paste in screenshots of your Business Rule tabs instead of attachments?