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Can I add a custom “Change Request Summarization” skill as an MCP tool?

beycos
Tera Contributor

a month ago

Hi everyone,

According to the MCP Server Console documentation, only a subset of Now Assist skills can be used as MCP tools. The documentation states:

MCP Server Console comes with two preconfigured tools:
• Case summarization
• Incident summarization

Additional tools can be created from certain Now Assist skills, as long as they do not rely on internal inputs such as sys_ids.

The list of supported skills includes items like:
• Analyze the CMDB Search request
• Change request risk explanation
• Customer Service Summary
• Docs summarization
• Feedback summarization
• Project doc summarization
• Resume Skill Extraction
• Supplier recommendation
… and others.

https://www.servicenow.com/docs/r/zurich/intelligent-experiences/enable-ai-experiences/now-assist-sk...

My question is:

Can I create a custom “Change Request Summarization” skill using Now Assist Skill Kit and add it as an MCP tool?

The skill would summarize the content of a Change Request record.
I understand that MCP tools cannot accept internal inputs such as sys_id or table names.

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Vamsi_Krishna07
Tera Contributor

a month ago

@beycos :

Not all AI skills are eligible for MCP tool integration. Skills must meet specific criteria to be exposed as MCP tools through tool creation.
Skills can't be converted to tool if:
  • Skill has workflow type is platform
  • Skill is in inactive state
  • Any of the skill inputs are having sys_id as it's inputs
Skills can be converted to tool only if:
  • Workflow is non "Platform" 
  • Skill status is active
  • None of the skill inputs are having sys id as its inputs
  • Skill input parameters with one of the following data types to be compatible with MCP tools:
  • String
  • Number
  • Boolean


Thanks!

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