Case summarization unavailable in CSM workspace

saikrishna00804
Tera Contributor

‎12-19-2024 03:32 AM - edited ‎12-19-2024 03:33 AM

Hi,
We have enable Case summarization skill in our dev environment.
After activation, the feature is available in native UI. However, it is not available in CSM workspace.

Did anyone of you run into this issue?

Thanks in advance!

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15 REPLIES 15

saikrishna00804
Tera Contributor
In response to Ankur Bawiskar

‎12-19-2024 05:29 AM

Hi Ankur, yes, it is!

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SanchitP7219264
Tera Contributor
In response to saikrishna00804

‎12-09-2025 01:12 AM

@saikrishna00804 

Did you get it fixed in the end? What was the issue?


Thanks & Regards

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Laurent5
ServiceNow Employee

‎05-14-2025 02:17 AM

@saikrishna00804 Did you get it fixed in the end? What was the issue?

Thanks

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SanchitP7219264
Tera Contributor
In response to Laurent5

‎12-09-2025 01:47 AM

@Laurent5

Hi,
We have enable Case summarization skill in our dev environment and cloned it for our custom table.
After activation, the feature is available in native UI. However, it is not available in Custom workspace.

Did you get it fixed in the end?

 

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PrashantLearnIT
Tera Sage

‎12-09-2025 01:59 AM

Hi @saikrishna00804 

 

Have you done this configuration in your Dev Instance:

PrashantLearnIT_0-1765274396991.png

 

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