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Case summarization unavailable in CSM workspace

saikrishna00804
Tera Contributor

‎12-19-2024 03:32 AM - edited ‎12-19-2024 03:33 AM

Hi,
We have enable Case summarization skill in our dev environment.
After activation, the feature is available in native UI. However, it is not available in CSM workspace.

Did anyone of you run into this issue?

Thanks in advance!

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11 REPLIES 11

saikrishna00804
Tera Contributor
In response to Ankur Bawiskar

‎12-19-2024 05:29 AM

Hi Ankur, yes, it is!

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Laurent5
ServiceNow Employee
ServiceNow Employee

‎05-14-2025 02:17 AM

@saikrishna00804 Did you get it fixed in the end? What was the issue?

Thanks

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