AI agent trigger record

[JK9903]

Hello everyone, 
Is it possible to get the trigger record details as a data pill or any other way in AI agent?

Trigger is inbound email, and I want to get the sys_email record details like sys_id and message_id

Thanks,

JK

[warren_chan]

You should be able to reference the Target record attributes directly in inbound email triggers. What exactly are you intending to do after gathering the record details?

[JK9903]

Hi @warren_chan ,

My requirement is, once I receive an email to ServiceNow. It should trigger this AI agent where I have a tool as getEmailLoop. To this tool I need to pass the message_id from the triggered email record.

Here I'm not sure how to get the message_id from the triggered email inside AI agent

Thanks, 
JK

[warren_chan]

I'd recommend trying to formulate conditions from the Target record instead of the actual Email [sys_email] record.

If you must have Message ID, I don't believe you can get that from the Trigger conditions. You would have to work backwards from the Target record that is created/updated [Lead?] on the inbound email action, and cross-reference the Email [sys_email] record to get the Message ID. This is likely possible through scripting, but not sure if it's still worth it for your use case to jump through those hoops.