Change Tasks not visible on Change Task related list Tab on a change form

Zubair Alam
Tera Contributor

‎06-19-2025 02:55 PM

Hello!!

Change Task records are not visible on Change Task related list Tab on a change form for itil users.
Same is visible to admins. 
Please point me in the right direction to look and resolve. Thanks.

Records visible to Admin

ZubairAlam_0-1750369988603.png

 

Records not visible for the same change ticket for ITIL User.

ZubairAlam_1-1750370086738.png

 

ALL HELP IS GREATLY APPRECIATED> 




0 Helpfuls
  • 286 Views
1 REPLY 1

Kamal17
Kilo Sage

‎06-19-2025 06:39 PM

@Zubair Alam 

I can think of couple of reasons for this behavior

1. A query business rule running in change task table preventing ITIL users to see the records.

OR

 2. ACL in change task table. But this would result in restricted rows security message which I don't see in your screenshot so most likely the issue could be due to reason 1.

 

Hit "Correct", "Helpful" or "Like" depending on the impact of the response.
Regards,
Kamal S

0 Helpfuls