Now Assist Topics are not discoverable in now-assist virtual agent

[Romi Kumari]

Hi Team,

I tried to create one LLM topic (same topic which is provided in "Now Assist in Virtual Agent Overview" video) in virtual agent designer. 

 Although, when I test this topic independently in virtual agent designer console its working fine.

 But when I try to provide the similar prompt through now-assist in virtual agent in service portal. It is unable to discover the topic. Below is the screenshot for the same.

 

In the instance "Now Assist in Virtual Agent is turned on". Also, Now Assist Topic skill is enabled.

 

Please help me out with this issue.

[anubhavkapoor76]

@Romi Kumari - Check this article if it resolves your issue: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784304

[Romi Kumari]

Hi Anubhav

I checked this but all the settings are as expected.

 

[ChandanKuma]

@Romi Kumari  were you able to find the solution of this issue ?