Cloned Now Assist “Resolution Notes Generation” Skill Using OOB Skill Config Instead of Cloned one

[Vasu ch]

Hello,

I’m currently exploring the OOB Now Assist skill “Resolution Notes Generation” by cloning it. This skill contains a tool named “ShouldTriggerRecordAndKBLookup”, and I’m currently stuck at this point.

As far as I understand, this tool checks the Now Assist Skill Config record and the Now Assist Skill Config Var Set record on the backend to determine whether the checkbox “Add data from similar records and KB articles” is set to true or false. [Please correct me if I’m wrong]

Below is the script used in the tool:

      (function runScript(context) {
    /* @param {Object} context - Execution context, which may include:*/
    /*                         - Previous tool outputs/inputs (e.g., context['ToolName.attributeName'] or context.getValue('ToolName.attributeName')).*/
    /*                         - Additional context information (e.g., context.getAllValues()).*/
    /* @returns {Object} - The computed value for the attribute.*/
    // the Script wil check for Checkbox and Activity Stream Data to see if we want to use 
    // Relevant Record or not 

    var inputs = {
        table: context.getValue('tablename'),
        record_sys_id: context.getValue('sysid'),
        resolution_notes_field: null,
        resolution_choice_field: null,
        input_fields: "",
        caller: "",
        skill_config_id: null, // context._meta.skillConfigId || null,  // we get skillConfigId if we run test for skill-configs via skill-kit
        capability_id: "c5870faa20e22110f877d3d1bc36dd87", // capability ID
        isFromPreprocessor: "true"
    };

    var inputPayload = new sn_uxc_gen_ai.RecordResolutionGenAIUtils().getInputs(inputs)['inputPayload'];


    var includeKbAndRecords = inputPayload.meta['include_resolution_information_from_similar_record'];
    var journalEnteries = inputPayload['activities'].length === 0;
    return includeKbAndRecords && journalEnteries;
})(context);

In this script, within the inputs object, skill_config_id is currently being passed as null. I’m unable to modify it to pass context._meta.skillConfigId since this is an OOB skill clone and the tool script is not editable.

Because of this, when I test the skill, I notice that the backend uses the OOB Skill Config record instead of my cloned Skill Config record. In the OOB record, the checkbox “Add data from similar records and KB articles” is set to false. I do not want to modify the OOB Skill Config record, and I also cannot modify the tool script.

How can I resolve this and make the cloned skill work as expected?

Please let me know if I’m missing something, as I haven’t found much documentation explaining how these skill configurations work.

Thanks.