Connecting skills to virtual agent

[MadhusaiK]

Hi , now community

i need help to connect the skill kit to the virtual agent.

[Dr Atul G- LNG]

Hi @MadhusaiK 

Worth reading

https://www.servicenow.com/community/virtual-agent-forum/virtual-agent-skill-determination/td-p/3130...

https://www.youtube.com/watch?v=PQGY8h2MZUE

Also as far i know, skill best work with Now Assist. @AbdurRahmanSnow 

[PaulSylo]

Hi @MadhusaiK - If you don't mind, what you mean by Connecting Skill kit to Virtual agent ? do you want to create a custom skill for your Virtual agent ? if you give us more information on your question, i can help you. 

[MadhusaiK]

I have created a skill using skill kit now, I want to add that skill into the virtual agent
if you are aware about this kindly please help me with this.

[PaulSylo]

Hi @MadhusaiK 

Which version are you in? in recent releases, if you create a custom skill, by using the deployment setting, you can add them to virtual agent Designer. form virtual designer you can oull and create a flow, you will be seeing this option on virtual designer, go the deployment setting , give the platform skill and add them.

Use this for your reference : https://www.servicenow.com/docs/bundle/xanadu-conversational-interfaces/page/administer/virtual-agen...