Connecting skills to virtual agent

MadhusaiK
Tera Contributor

Hi , now community

i need help to connect the skill kit to the virtual agent.



9 REPLIES 9

@PaulSyloI created a Skill through Skill Kit, but according to the documentation, it is not showing anything in the Virtual Agent Designer. What should I do?For your reference, I have attached some snippets.
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Hi @PaulSylo 
I created a Skill through Skill Kit, but according to the documentation, it is not showing anything in the Virtual Agent Designer. What should I do? For your reference, I have attached some snippets.

Eliza
ServiceNow Employee
ServiceNow Employee

Hi @MadhusaiK,

 

We recently released the ability to deploy custom skills directly into Virtual Agent. You do need to be on at least Xanadu Patch 7 or Yokohama Patch 1, with the latest version of the Now Assist Skill Kit plugin to gain access to this however.

 

You can find a walkthrough of this deployment type in the video below:

jstephens
Tera Contributor

Hi Eliza,

 

Are there any other tricks to this?  Maybe something on the back-end?  I followed your video exactly and I never get a response within the VA.  It never offers my skill as an option as yours does. Screenshot attached, showing what I see hen I try to invoke my skill.  Any help is appreciated! 🙂

Hi @jstephens ,
Also you need to enable custom skills in Now Assist skills

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