Customize the Skill set to generate Root cause analysis of problem managment

Prasanna_Patil · ‎02-04-2025

Hello Everyone

With the help of Gen Ai, I would like to create a new skill set to detect the RCA of the problem in the Problem management. Can some one suggest me in detail how we can proceed with this? like,

1. What should be skill input data

2. What should be the tool?

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Regards,
Prasanna

Laurent5 · ‎02-04-2025

Hi, here's an example I have started but interested to see what others come up with:

Prasanna_Patil · ‎02-04-2025

Hi @Laurent5 Thank you for this...Could you please help me with the "Tools" details too

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Regards,
Prasanna

Dr Atul G- LNG · ‎02-04-2025

Hi @Prasanna_Patil

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-s...

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Prasanna_Patil · ‎02-05-2025

Thank you @Dr Atul G- LNG Would like to know in detail which Tools can we use to achieve this

Please hit like and Mark Helpful if you liked it
Regards,
Prasanna