now assistant and ai agents

[suns]

what is the relationship between Now Assist and AI agents, and what are the differences between them?

[Dr Atul G- LNG · Accepted solution]

Hi @suns 

"Now Assist" refers specifically to ServiceNow's AI-powered platform feature designed to enhance user productivity within the ServiceNow platform by offering proactive suggestions and conversational interactions, while a broader term like "AI agent" encompasses any software program that uses artificial intelligence to autonomously perform tasks or interact with users, potentially across various platforms and functionalities, not just limited to ServiceNow.