Customize the Skill set to generate Root cause analysis of problem managment

Prasanna_Patil
Kilo Sage

‎02-04-2025 04:00 AM

Hello Everyone

 

With the help of Gen Ai, I would like to create a new skill set to detect the RCA of the problem in the Problem management. Can some one suggest me in detail how we can proceed with this? like,

1. What should be skill input data

2. What should be the tool?

 

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Regards,
Prasanna
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Dr Atul G- LNG
Tera Patron
In response to Prasanna_Patil

‎02-06-2025 08:11 AM

Hi @Prasanna_Patil 

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-s...

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Dr. Atul G. - Learn N Grow Together
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