Customize the Skill set to generate Root cause analysis of problem managment

Prasanna_Patil
Tera Guru

‎02-04-2025 04:00 AM

Hello Everyone

 

With the help of Gen Ai, I would like to create a new skill set to detect the RCA of the problem in the Problem management. Can some one suggest me in detail how we can proceed with this? like,

1. What should be skill input data

2. What should be the tool?

 

Please hit like and Mark Helpful if you liked it
Regards,
Prasanna
0 Helpfuls
  • 663 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Prasanna_Patil

‎02-06-2025 08:11 AM

Hi @Prasanna_Patil 

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-s...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls