disable link to new case

robwhyte9829590
Tera Contributor

‎10-31-2025 04:35 PM

Hi folks.

 

Occasionally, the Now Assist chat widget displays a text block and link that allows the user to create a new case. See attached screen.

 

How do I disable this feature?

 

Also, this text block does not always appear. I wonder what conditions trigger the AI to display this block?

 

Thanks for your help.

 

Rob

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rpriyadarshy
Giga Guru

‎11-02-2025 06:47 PM

Hi Rob

 

Just look at the Conversation History,  do u see any Pattern when - GENERAL ENQUIRIES Link is made available to user. Since LLM response is based on Current Context and It will be Dynamic and Non-Deterministic.

 You Can try this - In That Given Topic you can use - Additional Instructions for the LLM to Tweak the Prompt so that it Never Displays the  GENERAL ENQUIRIES Link.

 

example Prompts

  • Explicit Negative Constraints: Clearly tell the LLM what not to do.
    • Example: "Do not attempt to answer the question" or "Do not provide an answer if the topic is not IT-related".

 

 

Regards

RP

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