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‎09-04-2025 08:38 AM
Is anyone that's using Now Assist in VA been able to add the agent to external websites?
I've followed the process on Configuring the portable Virtual Agent chat widget with success, but this seems to only apply to the legacy Virtual Agent, not the Now Assist agent. I'm not finding any docs or configuration that's apparent in calling a Now Assist agent from an external website.
Solved! Go to Solution.
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‎09-04-2025 08:27 PM - edited ‎12-17-2025 11:37 AM
This feature is not yet supported. It is currently on our roadmap with no time commitment yet (Safe Harbor applies.)
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‎09-05-2025 12:38 AM
Hi @JJ14 ,
So far this feature is not available in ServiceNow for Now Assist VA, hence no documentation for the same.
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‎09-24-2025 02:51 PM
I once made available the Servicenow VA in an external Cahtbot and it all came to cross domain permissions. Let me know if you want more details.
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‎05-01-2026 05:16 AM
@Victor Chen - is there any update on timeline on when embedding Now Assist in VA on an external website will be available?
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3 weeks ago
Is this feature being available now?
note - we are not using CSM Application.