Embedding Now Assist in VA on External Webiste

JJ14
Tera Contributor

Is anyone that's using Now Assist in VA been able to add the agent to external websites?

I've followed the process on Configuring the portable Virtual Agent chat widget with success, but this seems to only apply to the legacy Virtual Agent, not the Now Assist agent. I'm not finding any docs or configuration that's apparent in calling a Now Assist agent from an external website.

1 ACCEPTED SOLUTION

Victor Chen
ServiceNow Employee

This feature is not yet supported. It is currently on our roadmap with no time commitment yet (Safe Harbor applies.)

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8 REPLIES 8

abirakundu23
Giga Sage

Hi @JJ14 ,
So far this feature is not available in ServiceNow for  Now Assist VA, hence no documentation for the same.


Please mark helpful and correct answer if it's worthy for you.
 

Arturo Reyes
Tera Contributor

I once made available the Servicenow VA in an external Cahtbot and it all came to cross domain permissions. Let me know if you want more details.

mdebs
Tera Contributor

@Victor Chen - is there any update on timeline on when embedding Now Assist in VA on an external website will be available?

Vivek Verma
Giga Sage

Is this feature being available now?
note - we are not using CSM Application.