Enable AI Search for a custom table in Virtual Agent along with Knowledge base

[Debolina]

Hi Team,

How to enable AI Search for a custom table in now assist VA along with KB? I have already tried configuring the search source,  indexed source but it does not work on VA. Let me know if there is a way to setup AI search on custom table.

[Debolina]

Also getting the following error in the search source

[nathandanek]

Hi Debolina,

I am getting the same error message when I attempt to add the Web Applications table as an information source. I don't have a solution, but I am commenting on this to boost it in the hopes that someone will provide us with one. I would love some documentation on how to make more tables supported or more information on which tables the Now Assist teams plans on making supported in the future, because I would love to be able to provide web applications as answers to users requests in the virtual agent. 

[anubhavkapoor76]

@Debolina 

To enable AI Search for a custom table, follow these steps:

• Navigate to AI Search Indexing: Go to All > AI Search > AI Search Index > Indexed Sources.
• Create a new indexed source for your custom table by clicking "New," entering the table name, and saving the record.
• Initiate the indexing process by opening the record and clicking "Index Selected Table/s." This will make the table searchable using AI Search.

[Debolina]

Already done this but thats not working

[PaulSylo]

HI @Debolina -

Check what @anubhavkapoor76  prescribed . if still not, let me know. i can recommend my thoughts