Enable AI Search for a custom table in Virtual Agent along with Knowledge base

[Debolina]

Hi Team,

How to enable AI Search for a custom table in now assist VA along with KB? I have already tried configuring the search source,  indexed source but it does not work on VA. Let me know if there is a way to setup AI search on custom table.

[PaulSylo]

Hi @Debolina -

Can you go to Search Preview (New) and select the required application from the drop down and type the sample search. if the results are populated , then the search configuration is fine, all you need to check your indexed source completion or try reconfiguration.

If not, i would suggest you to create a new search profile and add search source and genuis search and apply this to your search application and try testing the search preview .

ensure indexing is done on the custom table and right table is mapped.

[vidhijindal]

@Debolina @nathandanek Have you got anything to configure the search sources of custom table in now assist?

[adrian08]

I tried the same, have a custom table a search source by the NowAssist Virtual Agent.  Indexed it as well.

It didn't work. 

Did anyone get the chance to fix this? 

[PaulSylo]

Hi @adrian08 - Which version and patch you are using, i hope your AI search plugin are updated . If still, i would say, check your user criteria and still not working, "Hi" portal will be the point for go

[adrian08]

Ours seem up to date. These are the only ones that need update which doesn't seem relevant?