Enable AI Search for a custom table in Virtual Agent along with Knowledge base

[Debolina]

Hi Team,

How to enable AI Search for a custom table in now assist VA along with KB? I have already tried configuring the search source,  indexed source but it does not work on VA. Let me know if there is a way to setup AI search on custom table.

[PaulSylo]

Hi @adrian08 

kindly check this two link - https://www.servicenow.com/community/developer-forum/global-search-adding-custom-table/m-p/3084013

https://www.servicenow.com/community/itsm-forum/how-to-configure-global-search-for-custom-table-reco...

These above talks about the global search set up for custom table, i would suggest you to follow the same for AI search and see what is the result. if still not working, please go ahead and raise HI support case.

[EvelinaJ]

Hej! It's definitely a tricky process to get AI Search working with a custom table in Virtual Agent, so don't worry—you're not alone in running into this. It's not as simple as just adding the search source; you also need to make sure the Search Application for your Virtual Agent is correctly configured to use that source. Once it's all set up, it works like a charm. It can be a little complicated, but the end result is as smooth as finding a bus in Stockholm with an app like SL Reseplanerare.

[adrian08]

do you have a step-by-step way to do this? 

"you also need to make sure the Search Application for your Virtual Agent is correctly configured to use that source."