Enable Now Assist based on countries or using User criteria.
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04-16-2025 10:22 AM - edited 04-16-2025 10:26 AM
Hello Everyone,
Is it possible to enable/restrict Now Assist for Virtual Agent based on the countries OR user criteria ?
Thanks!
Ramkumar
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04-16-2025 10:23 AM
No mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-16-2025 10:24 AM
You can always restrict based on user roles , which can be found in your now assist experience in now assist admin page . But I don’t think you can country wise
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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04-16-2025 10:28 AM
Is it possible to restrict Virtual agent based on user criteria or by countries ?
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04-16-2025 10:30 AM
Yes , VA we restricted based on role
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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