Summarize button is not visible on Incident and Change Request forms

_Yash24
Tera Guru

3 hours ago

Hi all, I have activated Incident Summarization and change Request summarization skills in my dev instance and captured everything in update set, it worked fine Dev instance. I have moved update sets in QA instance but I dont see Summarize button there. I can see Summarize a record topic in Now Assist Panel but not on specific forms. My instance is domain separated, I have created skill for specific domain still its not working, What could be the reason? Please suggest how we should resolve this.
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Dr Atul G- LNG
Tera Patron

3 hours ago

hi @_Yash24 

Make sure both instances have the same patch level and the same plugin version. You can activate the plugin at the global or top-level domain.

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