Enable Now Assist based on countries or using User criteria.

Ramkumar Thanga
Mega Sage

Hello Everyone,

 

Is it possible to enable/restrict Now Assist for Virtual Agent based on the countries OR user criteria ?

 

Thanks!
Ramkumar

20 REPLIES 20

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ramkumar Thanga 

No mate. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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PaulSylo
Tera Sage
Tera Sage

You can always restrict based on user roles , which can be found in your now assist experience in now assist admin page . But I don’t think  you can country wise 

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

@PaulSylo @Dr Atul G- LNG 

Is it possible to restrict Virtual agent based on user criteria or  by countries ?

Yes , VA we restricted  based on role

 

AGLearnNGrow_0-1744824587887.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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