Enable Now Assist based on countries or using User criteria.

[Ramkumar Thanga]

Hello Everyone,

Is it possible to enable/restrict Now Assist for Virtual Agent based on the countries OR user criteria ?

Thanks!
Ramkumar

[PaulP3642197040]

Hi Ram - restriction is based on role only and it is highly possible in virtual agent and now assist for virtual agent . But country wise , may be possible with script action or through scripts in virtual agent topics which I won’t recommend based on my experience. Good luck ! 

[Ramkumar Thanga]

Hi @PaulP3642197040 ,

Thanks for the inputs.

Regards,

Ram

[PaulP3642197040]

Glad to help you @Ramkumar Thanga ! If this suggestion help you and you want to close this thread , please go ahead and close than thread ! 

[Ramkumar Thanga]

Hi @PaulSylo

Can we control the Virtual agent availability based on the scripting condition with "Custom Greeting and Setup".

Thanks!

Ramkumar

[PaulP3642197040]

HI @Ramkumar Thanga - Yes, you cna do.

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-change-default-chat-experience-t....