Enable Now assist search on KB. portal

Nikhil Channana · 4 weeks ago

I’m trying to enable Now Assist in the KB portal but I’m not able to get it working on one of my instances. Could you guide me on how to set it up so that it appears below the search bar?

Screenshot 2025-08-25 at 4.18.45 PM.png

Dr Atul G- LNG · 4 weeks ago

Hi @Nikhil Channana

What steps did you follow? If I’m not wrong, Now Assist is mainly for fulfillment. You can also use Now Assist with VA on the Knowledge Portal

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rpriyadarshy · 4 weeks ago

As of Now I have not seen any GA Documentation from ServiceNow on This Topic.

Regards

RP

ShreeP · 4 weeks ago

You can enable the Now Assist in AI search suing below:

AI Search > AI Search Status Whether AI search is enabled or not.

Check AI Search >Now Assist in AI Search

Enable for desired portal as shown in screenshot.

rpriyadarshy · 4 weeks ago

@ShreeP Are you referring to This.

Regards

RP