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07-25-2025 03:14 AM
Hi All,
Now my team is trying "Voice Input" skill but it does not go well.
We could set this skill itself on Now Assist Panel but the audio processing step keeps failing to complete successfully.
We believe that our LLM setting does not have any issue:
Do you know how to fix this situation?
We are experiencing an issue where the audio processing step does not complete successfully, even after multiple attempts.
Could you please let me know why this problem is happening and how I can fix it?
(Or is it better to ask Now Support?)
Best Regards,
Koyama
Solved! Go to Solution.
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07-31-2025 03:02 AM
Hi @abirakundu23 san
I wanted to provide an update regarding the issue we reported earlier.
After updating the following plugins to their latest versions:
・Voice Input for Now Assist (sn_voice_input)
・Generative AI Controller (sn_generative_ai)
the problem has been resolved.
Thank you for your support and suggestions. I hope this information will be helpful for others as well.
Koyama
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07-25-2025 04:09 AM
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07-25-2025 09:01 PM
Hi @HisakoK ,
Please follow the link : https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...
Please check below areas as well.
1. Check for specific error messages when the audio processing fails.
2. Please cross check skill is activated correctly.
3. Please check any system properties related to Now Assist, Virtual Agent, or voice recognition are disable or not.
Please mark helpful and correct answer if it's worthy for you.
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07-28-2025 06:47 PM
Hi @abirakundu23 san,
Thank you for your comments but we've already checked 2 & 3.
We've checked all properties and plugins related to Now Assist, Virtual Agent, or voice recognition.
One of instances can record voice and the instance also shows the same result, no voice recognition related system properties and plugins which our company's AI said it's strange though....
When we checked DevTool there are many warning messages so, we assume backend side causes the issue
We've already shared the issue with Now Support team so I would like to share the result once the solution has been provided.
Koyama
ソリューションが提供されたら、結果を共有したい
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07-28-2025 11:16 PM
Hi @HisakoK ,
Thanks for your update and you are in right direction to check with Now support team.
Yes please you can share the solution over here, I am happy to hear about the fix for the issue and helpful for other community member as well.