Hi Everyone, we have setup Now Assist in Virtual Agent and one of our Managers has a request to reduce the "Thinking Information" the Agent shows. They find it a bit overboard when there is a direct topic match for the request (see example below).Do ...
Hi,We recently cloned the OOTB prompt using the Now Assist Skill Kit and tried to create our own version of the prompt. We noticed this led to a few 'Default' versions of the prompt. It does seem to work fine in our development environment. When we ...
Has anyone been successful at using the now assist side panel while viewing a change request, to summarize other records, such as another change request , change task, service requests, problems? We would like the capability for now assist to summar...
Hi We activated NASK for incident sentiment analysis skill so we're not able to see sentiment on the workspace form is there any way to configure thosewe wanted:how to configure the emoji and netural
Hi Community ,My requirement is if the user ask for query in the now assist panel it should get me the answer so i am using the tool web searches .so i referred to this link for web searcheshttps://www.youtube.com/watch?v=LZSVkHfTc1k&t=542s but in th...
Hi all,I’m trying to build a feature in my ServiceNow PDI where I can search the ServiceNow Community Articles link directly from within my instance and display related community posts based on a query entered by the user.For example:When a user type...
I have given instruction to extract data from Invoice PDF. I'm not getting any output. Any guidance is appreciated. [ 'system', `You read invoice documents and return the information as a structured JSON. Use as many item lines as necessar...
I need to understand how to disable the "display prompt" button within the Now virtual agent app via Teams
Hi everyone, I’m looking for clarification regarding the AI Starter Pack for CSM and its limitations. We recently purchased: •CSM Professional – 160 Fulfiller Users •AI Starter Pack for CSM (which, according to the documentation, includes up to 2...
Type of Incident: ApplicationSelected Application: ServiceNowWhen you use the Ask my agent - when entering it, indicating hi or hello it asks you what you would like to do, if you select I need more help, it ends the chat and thanks you for using our...
Hello, We recently enabled NowAssist for Incident Summarization and Close Notes. We're noticing that every time you go to assign a ticket or even reassign a ticket, you get a popup window that shows the Assignment Group, Assigned To and Work Notes fi...
Hello Team, I came across an article that included a table showing different Now Assist consumption levels for each skill. My question is: where can I view this consumption data? and what does it mean? Ex. here I could see that 25 assit , how it is ...
We have a requirement to include Assignment Group changes within the Now Assist Incident Summarization skill as it has been requested by multiple teams that utilize this summary feature. Has anyone done something similar for their organization? I hav...
Referring to this link here:https://www.servicenow.com/now-platform/ai-agent-fabric.htmlHow do I actually access A2A and use it?The article mentions that A2A exists in the AI Agent Studio but I cannot find it as an tool option to give to my agent. I ...
I get one question from customer side, hope to confirm.While using the Now Assist in AI search for generate Multi-Content Q&A answer, I noticed two different ways citations are displayed:1.Blue citations – displayed directly in the body as clickable ...