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Forum Posts

Resolved! Failed Audio Processing Step of Voice Imput - Now Assist Panel

Hi All,Now my team is trying "Voice Input" skill but it does not go well.We could set this skill itself on Now Assist Panel but the audio processing step keeps failing to complete successfully. We believe that our LLM setting does not have any issue:...

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HisakoK by Tera Guru
  • 1915 Views
  • 5 replies
  • 2 helpfuls

Now Assist Skill issue

Hi:I created a Now Assist Skill that takes an incident record and creates a KB article with it via UI Action. Below is the Ui Action script. The problem is that it is not populating the short description of the article and the article body does not i...

ritaaudi by Tera Contributor
  • 1334 Views
  • 2 replies
  • 0 helpfuls

Handling customer data for Knowledge Article Draft

For now Assist implementation for CSM for "Knowledge Article Draft" skill; is there a way whereDrafted articles should not include any data that would be considered Customer DataDrafted articles would be based on conversations and ticket information ...

ubhimani by Tera Expert
  • 512 Views
  • 1 replies
  • 2 helpfuls

Resolved! Knowledge Graph: What kind of things can this feature do?

Hi All,  I understand this new feature was released already and ServiceNow released related documents as well.We already installed the related plugins but even though there are many official documents we cannot find detailed information about this fe...

HisakoK by Tera Guru
  • 4599 Views
  • 5 replies
  • 2 helpfuls

Resolved! Restrict skills by role

When reviewing prior to Xanadu upgrade, I am sure I had the ability to amend the role(s) that had access to the Now Assist skills.I am now rolling out the plugins in Dev/Test but when going to activate the skills, I am unable to see any options to am...

PeterWiles by Kilo Sage
  • 1188 Views
  • 3 replies
  • 0 helpfuls

Triggers for AI Agents

Hi, I am trying to build an autonomous AI Agent that scans new Incidents when they land in a specific queue and adds a work note with possible resolution steps from similar KB articles and incidents.   I would like to define a trigger to avoid the AI...

ayman_h by Kilo Sage
  • 4198 Views
  • 8 replies
  • 4 helpfuls

Table data reading via AI agent

Can anyone suggest or used to refer the data records from table ? I want to build the AI agent which should read from problem and some other core table and take some action.