I have the Now Assist Panel - Platform working with the correct KBs. Also NOW assist config is enabled for core languages including Spanish. However running into an with the non-English users if the KB article is in English only -If the user lang is ...
I have a question about the ServiceNow HRSD HR Catalog that I'd like to consult. For practice, I created a new catalog item in the HR catalog, but after clicking submit, it showed the warning in the image. Could you please advise on how to resolve th...
When i open the Agentic Workflow the page keeps on loading but nothing appears there. i mean the default workflows doesnt load up but when i can go the AI Agents tabs it works fine. Anyone faced similar issues. RegardsAR
Hi, I'd like to access NASK (Now Assist Skill Kit) on my dev instance for experiementing. Do I understand the info I've found so far correctly that the dev instance needs to be Xanadu specifically (I'm currently on Yokohama.) If I am able to access i...
Can you please provide the step by step guidance to activate the NOW LLM ServiceNow on our Yokohama Release of ServiceNow?
I want to do the App Generation using Now Assist skills for Creator? How to provide the input to do this? Can you Please help to provide the step by step guidance?
Hi everyone, I’m currently testing a custom catalog in my PDI instance that includes request forms for knowledge articles and lesson content, intended for both internal users and customers. The goal is to eventually build a workflow that automatical...
Hi All, I hope you're doing well. I’m currently working on configuring Now Assist Virtual Agent in our ServiceNow instance. I would like to set it up so that when a user tries to connect with live agent (either by typing in virtual agent, or by using...
Hi All, I hope you're doing well. I’m currently working on configuring Now Assist Virtual Agent in our ServiceNow instance. I would like to set it up so that when a user reports an issue — for example, “I am experiencing a printer malfunction” — the ...
Hi guys! In our company we have created a brand new created AI Agent using the AI Agent Studio for that. We have embed the catalog item tool into the agent to execute each time the ai agent is fired.Our idea now is since the AI Agent is a simple exe...
Hi:We have the 'Investigate and resolve ITSM incidents (Copy)' agentic workflow which is a copy of the OOB version. We see that it is available from the Now Assist Panel, but how can we make it display as a button on the incident form. Not seeing tha...
I’m trying to enable Now Assist in the KB portal but I’m not able to get it working on one of my instances. Could you guide me on how to set it up so that it appears below the search bar?
Hello everyone! How can I disable this OOB topics in Virtual Agent? How to configure it to when it would only show up? Is there a table for this? EDIT: I tried to deactivate the topics but it cannot be done because it is used in a custom chat experie...
Good day everyone. I would like to know where can I duplicate the AI Search - Fallback topic in the Virtual Agent Designer. Our instance have already updated to Yokohama and I don't see it listed in the VA Designer and what I have read in the communi...
We need to add an 'search source' which should show similar incidents in agent assist for 'service operations workspace'. Any idea how we can implement this?
