Hello All, I am currently migrating NLU Virtual Agent topic blocks to be LLM topics. However, when using the Dynamic Choice input node in LLM topics, I notice that the .getDisplayValue() function appears to be broken. Previously, this function took t...
Hello All, I am currently configuring a Now Assist virtual agent and I am struggling to figure out what the "Explore help" setup topic does in the Advanced tab of the Chat Experience tab. The OOB topic "Now Assist - Capabilities" is not linked to any...
Hello Everyone,I am planning to switch my career to ServiceNow as a Developer/Admin. I have completed self-learning and hands-on practice on the platform (like catalog items, client scripts, UI policies, etc.). Currently, I am preparing for interview...
Hello experts,I am fairly new to setting up now assists skills. One of the skills that we tasked to activate is the Subflows and actions skill under the Conversational experience.When I went to activate/turn on the skill, I cannot turn it on and this...
Hi All, Could you help me display the "Suggestions" icon?Doc: Suggested steps by Now Assist Suggested steps generation in Now Assist for IT Service Management (ITSM) (⇧CSM)(⇧ITSM)We cannot find the icon both via CSM and ITSM⇩our screen of a caseIs th...
I've created a use case for an AI agent, where the trigger condition activates when an incident is created or updated. However, I can't find any 'Now Assist' action on the incident page. Will 'Now Assist' activate automatically, or do we have to star...
Hi,I have created a custom skill in Now Assist skill kit and deployed it to Virtual Assistant to make it available on the Virtual agent.For the skill to return results on the Service Portal, I still need to manually select the Topic option (specifica...
We have built a custom skill kit and want to leverage the 'Now Assist - Summarize' output style in our workspace and Native UI. Currently we display it in a field but the look and feel of the Summarize results is great and also the share to work note...
When creating and testing a new Virtual Agent in Now Assist in Virtual Agent, an error message is returned: "Sorry, there was a problem on my side trying to complete this request. Try asking again later.."Could you please let us know the cause of thi...
Hi Everyone, I’m building a Gen AI Agent in ServiceNow that uses a Script Tool to extract and return values like extracted_text. The tool executes successfully, and I see a proper return from the script like this:return { "extracted_text": textConte...
Hi All there is a a use case where end-user would like to explore the possibility of using GenAI / Now Assist to automate knowledge base (KB) management based on ticket activity. Specifically: Tickets are created and managed in a custom table (not t...
Hi All, There is a requirement where users want to automatically gather incident details from ticket fields and any attached documents. Once an incident is resolved, the idea is to use GenAI (Now Assist) to connect with Microsoft SharePoint and do th...
Hello All, We have enabled Now Assist QA in our ESC portal and today it is generating summary as expected. We have enabled Result improvement rules to boost action based on user's location. Which works fine too. However we have a requirement that the...
Hi All, I have this requirement from our stakeholders:Have different role required to use Now Assist skils on Next Experience (only HR admin) vs Workspace (HR agents). For resolution notes I can manage this mostly because I found the client script th...
Hi All, Could you confirm whether the page flow is correct? Based on ServiceNow University, users can click "Enable AI Search" on the AI Search sectionCourse: Now Assist in Portal case form The course provides the video to explain how to set up via t...
