Now Assist forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Issue in agents testing in AI agent Studio

Hi,I am getting this error for all the OOB agents and use case testing in AI Agent Studio "Sorry, there was a problem on my side trying to complete this request. Try asking again later." This happens for both custom and all OOB agents testing. Need s...

adhirshtajanani_1-1742909133672.png

Now Assist - Case Resolution Notes Generation HRSD

Hello, I am working to set up resolution notes generation for HRSD, I have the necessary plugins and have activated the Now Assist Feature to always display In-Product. However, when I resolve a case, there is no Now Assist resolution notes generated...

JoshMartin by Tera Contributor
  • 3059 Views
  • 10 replies
  • 0 helpfuls

Resolved! RPA cost and requirements

Hi everyone, I'd like to seek for your guidance. I've been doing a research about Now assist automation and I found some information about the RPA. We are interested in making our process easier and more efficient and would love to determine the poss...

SSamonte by Tera Contributor
  • 1270 Views
  • 1 replies
  • 1 helpfuls

Now Assist Resolution Notes Generation (HRSD)

Hello, I am working to set up resolution notes generation for HRSD, I have followed all of the steps to ensure the feature is active and available. However, when I go into a HR case and try to resolve the case (with the correct role) there is no Now ...

JoshMartin by Tera Contributor
  • 1018 Views
  • 2 replies
  • 0 helpfuls

Resolved! Instance assist required

Hello, Good Morning,My personal instance not waking up due to no longer usage, around 13 days any resolution has available wake up the instance. Please assistance.Regards,Keerthivasan S

skvasanjkrs by Tera Contributor
  • 366 Views
  • 1 replies
  • 1 helpfuls

Data relevancy in Now Assist and VA

Hi All,       I have a few questions regarding data relevancy in Now Assist and the Virtual Agent (VA): How are Now Assist and Virtual Agent trained?What kind of data is used to train these systems? What are the sources of training data?Do they get...

Error - Now Assist in VA Multi-Turn Catalog

Hey ! I just turned on this feature on Now Assist Admin Console but when i want to request something, nothing happend. However, the Request Catalog item (LLM) topic block launches well. Can you help me ?  

theoboulang_0-1744797788595.png