Hi All,Now my team is trying "Voice Input" skill but it does not go well.We could set this skill itself on Now Assist Panel but the audio processing step keeps failing to complete successfully. We believe that our LLM setting does not have any issue:...
Hi:I created a Now Assist Skill that takes an incident record and creates a KB article with it via UI Action. Below is the Ui Action script. The problem is that it is not populating the short description of the article and the article body does not i...
I am working on implementing 'Analyze incident trends' agentic workflow and running into this error/message:Get Incidents GAF dataInputsOutput Fields : No clustered data found. Task or prompt I am using is : Identify top 2 recurring incident issues i...
Is anyone using Microsoft Contact Center embedded through OpenFrame to provide GenAi Agent Assistance instead of using Now Assist capabilities? Thanks
Hi all,I'm currently working on ServiceNow (San Diego/Xanadu version) and looking for a more user-friendly way to monitor email notifications sent to specific users. I know we can view sent emails under System Logs → Email Logs, but this requires fil...
Hello,I am trying to automate the Incident Summarization flow of Now Assist feature on Incident form. However I am not able to get the 'Summarize' button action in UI action or Custom UI test step in ATF. Could you please help me with the test step ...
I've watched a few YouTube videos and I'm trying my hand at building my first AI Agent. I've created a tool from the Record Operator option but I'm struggling to figure out how to map my input/value into the filter conditions. You can see here it pic...
For now Assist implementation for CSM for "Knowledge Article Draft" skill; is there a way whereDrafted articles should not include any data that would be considered Customer DataDrafted articles would be based on conversations and ticket information ...
Hi Team, I have enabled GEN AI and I am trying to get actionable steps for users query in ESC and global serach and I am getting the actionable steps as well but I want to change the LLM module which is working behind this.other than servicenow I wan...
Hi All, I understand this new feature was released already and ServiceNow released related documents as well.We already installed the related plugins but even though there are many official documents we cannot find detailed information about this fe...
We have a business rule - 'AutopopulateHRBP Name', to automatically update HRBP in HR task. In ESC portal it's automatically populated through this ss rule. But not in now mobile, Here you can see in screenshot HRBP name need to manually update in no...
When reviewing prior to Xanadu upgrade, I am sure I had the ability to amend the role(s) that had access to the Now Assist skills.I am now rolling out the plugins in Dev/Test but when going to activate the skills, I am unable to see any options to am...
Hi, I'm trying to trigger Agentic AI use case in Virtual Agent.is it possible at all? ThanksLior
Hi, I am trying to build an autonomous AI Agent that scans new Incidents when they land in a specific queue and adds a work note with possible resolution steps from similar KB articles and incidents. I would like to define a trigger to avoid the AI...
Can anyone suggest or used to refer the data records from table ? I want to build the AI agent which should read from problem and some other core table and take some action.
