Hi Community,we are currently facing an issue with Now Assist, where the UI loads but remains stuck in a loading state and does not return any response (see screenshot attached).Observed behavior:The Now Assist panel opens correctlyThe loading placeh...
I’m currently enrolled in several courses on ServiceNow University / Now Learning, and I want to remove myself from a few of them.
I need to add a custom ITSM skill for Now Assist on the sc task table, similar to Incident features like summarization and email recommendation. However, when I copy the Incident skill, modify it for sc task, and activate it, the Incident summarizati...
Hi all, Has anyone had any luck limiting or removing results based around user info for the Employee Centre Multi-Content Response Genius Results? Reference: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-...
I create opened Now assist skills kit and clicked "Create Skill". The "Default Provider" and "Provider API" fields both have no drop down options. Any suggestions for where to investigate this issue?
Hi Team, I need the end to end configuration of Email Triage and Plugins and Feasibility for on prem instance
I am wondering how other companies are keeping track of “assists” usage. We will have 2 production instances, and 15 sub production instances. How do companies track the number of “assists” used across multiple instances? I am hoping we do not need t...
Hey ServiceNow Community,If you've been hearing about Now Assist and wondering what it's all about, you're in the right place. I've spent the last few months diving deep into ServiceNow's generative AI capabilities, and I wanted to share what I've le...
In now assist skill kit then payload will be send to llm so in which table we can see the payload stored?can we evaluate the prompts using scheduled job?
I am working on a requirement in UI Builder and looking for the best way to implement a specific interaction.Requirement:I have a form with a field (Type: Number or String).I need to add a Field Decorator (icon) next to this field.When a user clicks ...
Hello, I am trying to implement the VA with Now Assist and I have it running on my service portal but every time I ask it something it just loads "looking into your request" and then errors out as it can't find anything. Any thoughts as to why?
Hello Everyone, I recently have added the Microsoft Teams integration into my instance, however when I view the chat from the Service Operations Workspace. I am seeing the message sent twice. From what I can tell there isn't any duplicate subflows ...
Hello Community, I'm encountering an issue while working in AI Agent Studio. I attempted to duplicate an Use Case in order to adapt it to my specific requirements. However, I’m unable to duplicate any of the OOTB Use Cases or AI Agents. The same issu...
Hello Community, We are attempting to execute the out‑of‑the‑box Software Asset Management AI Agentic workflow, as described in the ServiceNow documentation titled “Evaluate software removal candidate Agentic workflow.”According to the documentation,...