for some reason my AI Agent is Frozen/jumps to end

spaceman2023
Tera Contributor

an hour ago

Hi, i have an AI agent i created called CLaims AI. it was working fine before, but now when testing. it seems to just jump to the end. it doesn't even output anything in the AI agent decision logs page. any help would be appreciated. I've attached a screen shot.

 

spaceman2023_0-1779842587939.png

 

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2 REPLIES 2

Tanushree Maiti
Giga Patron

49m ago

Hi @spaceman2023 ,

 

First thing, is logout and login, then check.

Next as per this post validate all steps: AI Agent Studio - Agent Task Not Executing and AI Decision Logs are in progress 

 

If all good then follow this troubleshoot guide: Agentic Evaluation and Troubleshooting Guide

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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spaceman2023
Tera Contributor
In response to Tanushree Maiti

34m ago

logging out and in, didn't do it. also the persons solution in the first link was this KB wasn't the case for me as mine was activated already.
OOTB AI Agents are not working as expected. - Support and Troubleshooting

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