ServiceNow offers a broad range of AI-powered capabilities to enhance workflows, boost efficiency, and improve user experiences. However, not all AI features are included by default in the platform's standard licensing. While some AI functionalities come free as part of specific modules, others require additional licensing to unlock their full potential.
ServiceNow balances free and licensed AI features to cater to organizations of all sizes. Basic AI functionalities like predictive intelligence for categorization, AI search, and simple virtual agents provide a strong foundation for improving workflows at no extra cost. However, advanced features—like generative AI, RPA, and predictive AIOps—require additional investment for organizations looking to push the boundaries of automation and intelligence.
Before investing in licensed features, carefully assess your organization’s goals and determine which AI tools will deliver the best value. By strategically combining free and licensed capabilities, businesses can maximize the potential of ServiceNow’s AI-powered platform.
ɪꜰ ᴍʏ ᴀɴꜱᴡᴇʀ ʜᴀꜱ ʜᴇʟᴘᴇᴅ ᴡɪᴛʜ ʏᴏᴜʀ Qᴜᴇꜱᴛɪᴏɴ, ᴘʟᴇᴀꜱᴇ ᴍᴀʀᴋ ᴍʏ ᴀɴꜱᴡᴇʀ ᴀꜱ ᴛʜᴇ ᴀᴄᴄᴇᴘᴛᴇᴅ ꜱᴏʟᴜᴛɪᴏɴ ᴀɴᴅ ɢɪᴠᴇ ᴀ ᴛʜᴜᴍʙꜱ ᴜᴘ.
ʙᴇꜱᴛ ʀᴇɢᴀʀᴅꜱ
ꜱʀᴇᴇʀᴀᴍ
