Has the specifications for Now Assist Genius Resolt changed from Yokohama?

[NatsukiO]

I'm using Now Assist with the latest version (Yokohama), but it appears that the usage has changed since the Xanadu version.
I would like to check whether "Now Assist Genius Resolt" is running on the portal screen below.
【ESC Portal_NowAssist Tab】

【ESC Portal_Search Tab】

I also checked it in the AI ​​preview, but it doesn't look like it's moving.
【AI Preview】

Moreover!
And can I fix it so that I want to switch between the "Now Assist" tab and the "Search" tab?

[abirakundu23]

Hi @NatsukiO ,
In ServiceNow, the "Now Assist Genius Result" has been renamed to "Now Assist Q&A". It's reflects the functionality,  Knowledge Base articles and other sources using the Now LLM service, within Virtual Agent, Employee Center, and global search. It's important to note that while "Now Assist Q&A" is the new name, the underlying functionality and the way it interacts with other parts of the platform remain largely the same. 

Product Link:  https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/co...

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/ta...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1945098

Please mark helpful and correct answer if it's worthy for you.

[abirakundu23]

Hi @NatsukiO ,
Did you get a chance to check my response regarding your query ?

Please mark helpful and correct answer if it's worthy for you.

[NatsukiO · Accepted solution]

Hello everyone.
I found this to be a bit of a bug.
Please check the Virtual Agent settings screen below.
"Expanded Chat" has been added from Yokohama patch3. When "Allow the search bar to open into a full-page chat experience" is turned on, Genius Resolt will not work.

KB2267960
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2267960

[abirakundu23]

Hi @NatsukiO ,
Is your issue resolved or still persist ?