Configure the incident summarization skill to trigger after reassigned to another group. After the summarization is generated select option to add to work notes. On the incident form or SOW, the summarization is displayed with markdown text. How we c...
Hi Team, We have a scheduled report with type as Embedded PNG and its not getting attached to mail even in email logs we can not see the attachment. Kindly suggest. We have tried with PNG type it works but with Embedded PNG its not working.
Hi team, We have a requirement to display message during lunch time only in Virtual agent. Can someone suggest on condition based message display in VA. Thanks in Advance!Pooja
Hello,We have started testing in AI Agent studio in our dev instance (running Yokohama patch 4). We decided to test out one agentic workflow - Investigate and resolve ITSM incidents. The test ran successfuly on of our test incidents. Does Servicenow...
How to update existing KBA from an Incident resolution notes using Now Assist.
Hi all,I have issue with my Now Assist in panel search that when I open a incident and try to create a KB from that resolved or closed incident it give me error in panel like " Sorry there was a problem on my side trying to complete this request. try...
Hello I was wondering if Now Assist Skill Kit can read an HTML Field with images and description and can factor in the final output? I am currently experiencing empty results with an error that says {model_output:""} when we put too much text in the ...
We have a licensed ServiceNow instance and we got to know that we can create ServiceNow sandbox in instance. But Sandbox option is not showing in our licensed instance.Please let us know following things.1. ServiceNow Sandbox is free or paid feature?...
Hi,I have created a custom Now Assist Skill kit (NASK) for summarization. I am experiencing an issue with GenAI responses where the output is inconsistent. Sometimes, the AI generates a full response as expected while other times, the response appea...
Hello Community,I’m working on an AI Agent use case in ServiceNow and have configured a notification that sends an email based on user interaction.When I use the Preview Email feature from the Email Logs (sys_email) or directly from the notification,...
Hi Team, Can someone suggest how can we start integrations with iTop and ServiceNow ,requirement is to create incident in servicenow if incident is created on iTop. Thank you in advance!Pooja
I'm facing an issue with the Incident summarization skill in Now Assist Skill Kit. The summarization output is currently not displaying the following key fields: - Assignment Group - Assigned To - Work Notes - Comments These same field...
"I have created a queue under the Chat channel using Advanced Work Assignment (AWA) in ServiceNow. Currently, all chat requests are being routed to all available agents across all workspaces. However, I want to configure the system so that chat reque...
Hi. Is somebody else having troubles with AI agents?The problem I am facing is that AI agents stop working for no particular reason and without any changes made to them.For example, it can happen that I run the AI agent with some input and the first ...
Is there a way to perform penetration testing on the NowAssist module directly without using the UI interface?
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