When viewing the “Wrap-up and resolve incident” workflow in AI Agent Studio, I notice no triggers are configured.Is invoking it via the Now Assist panel the best way to run this workflow?
Hi Community,I am using my Personal Developer Instance (PDI) and have configured a notification for Databricks job failures.In System Logs → Emails, the messages appear with status send-ready, and I have enabled the setting:System Properties → Email ...
Hello community, When switching to enhanced chat on Virtual Agent with Now Assist. Why it is triggering anything else topic?It is not getting triggered in the standard chatAlso I have migrated around 300 topics from NLU to LLMs. But the system by def...
Hello ,I need assistance with how to register an external AI Agent onto my service now instance using well known discovery type as it is mentioned we require a provider account or need to create a new provider? I need to register an agent from Google...
Hi everyone,I’m using the Document Extraction skill (part of the “Platform” skill set) in Now Assist. I have observed that when we run extraction on a batch of multiple documents (e.g. 7–10 docs), the performance of our instance degrades significantl...
Hello Everyone, I am looking for help here I am stuck with an ask in my organization where the stakeholders want to see all the reporting change impacts that result from of migrating from NLU to LLM, how can I build metrics that will help to reflect ...
Hello Everyone, I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. I attached a scre...
I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. I attached a screenshot below. Whe...
Hi all, my team is currently testing the new patch 6 for NowAssist. Thumbs up/down seem to be training the LLM in Dev2. Something I'm wondering though is if the training thumbs up/down in prod will affect LLM training also meaning that if users are ...
Hello,We just encountered a weird scenario regarding the sidebar discussion summarization now assist skill. To give a brief background, we activated that OOB skill last may 2025 and we were able to activate it with no problem. We also have a subscrip...
It seems like Now Assist cannot reference Knowledge Base articles in the agent. Does the agent learn from the knowledge base articles?
I've been tasked with setting up the new Now Assist for Virtual Agent. I've gotten it going but I've run into an issue branding the chat window and I can't seem to find a solution that works. These are the areas I've tried to do the work based on my...
Good afternoon, I'm currently utilising Now Assist in an instance, and would like to have visibility of inputs / outputs at a transaction level. I've reviewed the Now Assist Admin area, and have high-level visibility of utilisation, however, I have n...
Hi, We are working on deploying NowAssist with Virtual agent for our customer. There is a major issue where the links showing up in the response in VA for any prompt , are irrelevant to the prompt. For eg;, if we are prompting for 'password reset', ...
Hi everyone,I’m working with a customer service center that is fully built on App Engine (Now Experience + App Engine Studio + Flow Designer), without using standard CSM tables like sn_customerservice_case. We’re now planning how to start introducing...