DocIntelligence
How do I upload a form inside the virtual agent chat and have docintilligence parse the file and then use the information to fill out a form?
Forum Posts
Now Assist in AI Search does not now show Source in bottom
hi All, we have enabled the Now assist AI Search, it is working well however we are not able see the source in the left bottom of the search results, instead we are seeing "Ask A Follow-up" . can someone please help to guide me on it.? Below is the s...
Resolved! Best Practice for Activating Now Assist Skill
What is the best practice when activating out of the box Now Assist skills? We have typically always activated a skill manually in each specific instance but I was recently asked why we don't track it through an update set. When activating a skill, I...
Automated Daily record Creation and Assignment
I have created a record called "Daily Backup Checks" which is a simple form that requires an admin to fill out the 15 variables and submit. The form is correct and created. I have created a flow for it to trigger daily to create the form, assign it ...
ServiceNow AI Agent Trigger Issue
I'm working on a use case where I want to trigger an AI Agent use case when an incident is created in ServiceNow. I’ve configured the trigger correctly — the use case is active, the condition is properly set, and the assigned roles are in place — but...
Facing issue while using now assist
Hello Servicenow Community, I have configured the now assist but whenever i am using the now assist feature either i am getting a message "Sorry, there was a problem on my side trying to complete this request. Try asking again later." or the loading ...
Now Assist word count limit
Is there word count limit for the summary generated by Now Assist?Once the summary is generated, if I select Elaborate, will the elaborated summary be limited to certain characters?Any more information with respect to word count/character limitations...
Now Assist Chats that are timing out
Can anyone help me investigate/provide guidance on the Now Assist Chats that are timing out? Here's what's happening: When opening a chat and inquiring, after about 5-6 inquiries on different records it tends to get stuck on "Analyzing" and the only...
Now Assist panel is not visible even if it is already enabled in Now Assist experience
Hello everyone! What could be the possible reason why the NAP is not visible in the instance along with the other button such as the sidebar discussion even if it was already enabled in the Now Assist experience? Do I also have to enable the Now Assi...
Agent Workspace with now assist
Hi All,We have a requirement from one of the customers that we need to enable the Now assist with Agent workspace for ITSM. Wondering if anyone can help to guide on the technical steps to configure the same regards,Amit
Now Assist in AI search
Hi, Is there a way to retrieve search transactions in Now Assist AI Search within ServiceNow? For example, the search phrase used, the corresponding Genius result, the user who performed the search, timestamps, and so on. Thanks!Ramkumar#NowAssist #...
AI Agent Training?
@Victor Chen I noticed that the AI Agent Studio, as well as the Now Assist interface, allows you to give a Thumbs-Up or Thumbs-Down to the AI Agent's answer. How does this feedback system work with the AI Agent? Can you train the AI Agent?
Sources and Summary not visible in Now Assist Virtual Agent in Portal
Hi All, We have enabled the Now assist in Virtual Agent which is active in the portal. If we test the Assistant from backend it shows the results with three sections summary, catalog details, sources. But If the same is tested from frontend portal th...
Resolved! GenAi - performance testing
I want o assess the performance of GenAI features (response time) (such as incident summarization and resolution notes generation) using the current Now Assist plugin.However i do not see any straightforward tool that ServiceNow could offer.Can you ...
How can we track knowledge articles used to generate Now Assist answers?
When the knowledge article(s) are returned in a Now Assist Q&A Summary, the source knowledge articles are not incremented (for view counts) unless the user clicks on one of the links. In the new world of AI generated answers, we hope our knowledge a...
