Client Script Summarization
When i try to execute step 6 while working on my lab instance, the code summarization is not available. The first picture highlights my problem versus the second picture.
Forum Posts
Now Assist AI Search: "Get relevant HR articles and catalog items" returning the following message:
"Sorry, there was a problem on my side trying to complete this request. Try asking again later."Hello everyone, Has anyone been experiencing this issue? Any HI Case solutions that you can recommend? This happens whenever I use the "Resolve HR Case" ...
How to perform restricted domain Web Search
I am trying to use web search tool in skill, but i want to access only specific sites like Servicenow community and some other. I tried using using a Skill like web search and populating sites and domain field in it, but it didn't worked out. Any pos...
AI agent analysis when incident is updated
The requirement using AI Agent Workflow is , when a incident is updated by caller while incident is in resolved or on hold state then, the ai agent should automatically detect the updated value or field and then determine whether the incident fields ...
Now Assist in Document Intelligence - Document Extraction
Hello all, I am trying with Document Extraction skill to extract the data from the document and to copy in the target table(kb_knwoledge). The use case is to create knowledge article from the document attached. While I try I am getting this message b...
Now Assist "Summarize" Button Not Appearing on Shopping Hub for Now Assist Requester Skills
Hi community, The Now Assist skills for Sourcing and Procurement Operations, specifically the following three, are not working correctly:Sourcing request summarization for requestersPurchase requisition summarization for requestersPurchase order summ...
Using Now Assist to identify major incident root cause based off change request activity
Our business objective is to automatically identify potential root causes for a major incident by analyzing historical change activity across related configuration items. When a major incident occurs, we start with the CI on the incident record and r...
Issue with Now Assist – UI stuck and not responding
Hi Community,we are currently facing an issue with Now Assist, where the UI loads but remains stuck in a loading state and does not return any response (see screenshot attached).Observed behavior:The Now Assist panel opens correctlyThe loading placeh...
Resolved! How to De-enroll from Courses in ServiceNow University
I’m currently enrolled in several courses on ServiceNow University / Now Learning, and I want to remove myself from a few of them.
Now Assist for sc_task
I need to add a custom ITSM skill for Now Assist on the sc task table, similar to Incident features like summarization and email recommendation. However, when I copy the Incident skill, modify it for sc task, and activate it, the Incident summarizati...
Resolved! Now Assist AI Search - Multi-Content Response
Hi all, Has anyone had any luck limiting or removing results based around user info for the Employee Centre Multi-Content Response Genius Results? Reference: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-...
Resolved! Creating a New Skill no "Default Provider" is selectable
I create opened Now assist skills kit and clicked "Create Skill". The "Default Provider" and "Provider API" fields both have no drop down options. Any suggestions for where to investigate this issue?
email triage end to end development for on prem instance
Hi Team, I need the end to end configuration of Email Triage and Plugins and Feasibility for on prem instance
Resolved! Tracking of “assists” usage count, across multiple instances.
I am wondering how other companies are keeping track of “assists” usage. We will have 2 production instances, and 15 sub production instances. How do companies track the number of “assists” used across multiple instances? I am hoping we do not need t...
Now Assist Blog : Your Complete Guide to ServiceNow's AI-Powered Future
Hey ServiceNow Community,If you've been hearing about Now Assist and wondering what it's all about, you're in the right place. I've spent the last few months diving deep into ServiceNow's generative AI capabilities, and I wanted to share what I've le...