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Now Assist forum
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Forum Posts

Resolved! Assistance Needed for Now Assist Case Summarization

Hello, I tried to enable the Now Assist for case summarization on both user interfaces, but it is not appearing. I have checked all the prerequisites, and I have all the necessary roles; additionally, the skill is activated.   I have done some tro...

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Use cases on Predictive Intelligence and Now Assist for IRM

Hi,I have been lately getting to know about Predictive Intelligence and Now Assist for IRM/GRC. I haven't come across any uses cases for these two in product documentation or in the Youtube channel. Please could you guide me on with these uses cases ...

bhavana-s by Tera Contributor
  • 1900 Views
  • 4 replies
  • 2 helpfuls

AI agent Trigger not firing

Hi ,I am working on a AI Agent use case in related to HR case, I have configured the trigger on create or update of HR case, but the trigger is not firing. I even tried creating new and updating existing HR case but trigger is still not firing.Any he...

deepaktomar by Tera Contributor
  • 664 Views
  • 1 replies
  • 0 helpfuls

Issue in agents testing in AI agent Studio

Hi,I am getting this error for all the OOB agents and use case testing in AI Agent Studio "Sorry, there was a problem on my side trying to complete this request. Try asking again later." This happens for both custom and all OOB agents testing. Need s...

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Now Assist - Case Resolution Notes Generation HRSD

Hello, I am working to set up resolution notes generation for HRSD, I have the necessary plugins and have activated the Now Assist Feature to always display In-Product. However, when I resolve a case, there is no Now Assist resolution notes generated...

JoshMartin by Tera Contributor
  • 2226 Views
  • 10 replies
  • 0 helpfuls

Resolved! RPA cost and requirements

Hi everyone, I'd like to seek for your guidance. I've been doing a research about Now assist automation and I found some information about the RPA. We are interested in making our process easier and more efficient and would love to determine the poss...

SSamonte by Tera Contributor
  • 1143 Views
  • 1 replies
  • 1 helpfuls

Now Assist Resolution Notes Generation (HRSD)

Hello, I am working to set up resolution notes generation for HRSD, I have followed all of the steps to ensure the feature is active and available. However, when I go into a HR case and try to resolve the case (with the correct role) there is no Now ...

JoshMartin by Tera Contributor
  • 850 Views
  • 2 replies
  • 0 helpfuls

Resolved! Instance assist required

Hello, Good Morning,My personal instance not waking up due to no longer usage, around 13 days any resolution has available wake up the instance. Please assistance.Regards,Keerthivasan S

skvasanjkrs by Tera Contributor
  • 334 Views
  • 1 replies
  • 1 helpfuls