I would like to implement the following functionality—does anyone have expertise on this? It doesn’t have to be a perfect match; if you have any information that could be even slightly helpful, please leave a comment. Target feature: Now Assist in Vi...
I already integrated the Now Assist/Virtual Agent with Teams where catalog items are visible to the Microsoft Teams chat and transfer of Live Agent as well, but Virtual Agent greeting and topics not yet.I appreciate any help on this!
Hi, i installed all necessary plugins and they are all updated but for some reason the Chat reply recommendation stays in Draft: in ran trough all the steps of the Chat reply recommendation but it doesnt change to Active. any ideas ?
Hi!We have been using the OOB Email recommendation skills for Case and INC and those work fine in SOW. We now want to extend that capability to RITMs too. Unfortunately, the OOB skills can't be copied, so need to make it from scratch. In SOW, where y...
I am using ServiceNow's AI generated prompt assistance. What ever prompt it is generating, I am using the same but it throws an error.(1) how to troubleshoot/understand why the promt is not working (strange thing is, it is SerivceNow geenrated prompt...
Hi Everyone, Need help in Integrating ServiceNow with Webex. We have to set up a chatbot in Webex which interacts with ServiceNow. User can interact and get the required info, update tickets or view KB articles and multiple other things. I have adde...
Hello Experts,I am looking for ways to prevent the creation of new knowledge articles that duplicate existing ones.For example, when creating knowledge in Service Operations Workspace, one possible approach might be to use Agent Assist to search for ...
Hi: I am not able to edit 'input_fields' for ITSM 'Suggested steps generation' AI Skill.Please see: The 'input_fields' defaults to short_description. I would like to add Description, but am not able to do that.Could you please advise on how to do th...
After updating an AI search profile (e.g. add a condition), how soon it will take effect?
After updating the indexed search, how soon it will take effect? Thanks.
Hi , I am trying to build a new skill and update the skill output from one table to another table to update the variables. When testing the skill it is working fine however I am not able to update skill out put to a new table.Please let me know if it...
Hi everyone,I’m trying to expose a custom AI Agent within ServiceNow’s Virtual Agent on the portal, but I’m running into an issue related to LLM provider configuration. Setup:In AI Agent Studio, I’ve configured Azure OpenAI as the default LLM provide...
Per this document https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/ai-search/concept/caching-now-assist-q-a-gr.html, if we enable the second level cache, it won't trigger Now Assist for searching? It will still se...
Hi folks. Occasionally, the Now Assist chat widget displays a text block and link that allows the user to create a new case. See attached screen. How do I disable this feature? Also, this text block does not always appear. I wonder what conditions tr...
The ServiceNow Administration Fundamentals course does not have an English language option in the On Demand Course.
