Resolved! Virtual agent message during lunch time
Hi team, We have a requirement to display message during lunch time only in Virtual agent. Can someone suggest on condition based message display in VA. Thanks in Advance!Pooja
Forum Posts
Resolved! Testing Now Assist for IT Service Management (ITSM)
Hello,We have started testing in AI Agent studio in our dev instance (running Yokohama patch 4). We decided to test out one agentic workflow - Investigate and resolve ITSM incidents. The test ran successfuly on of our test incidents. Does Servicenow...
Updating KBA via Now Assist
How to update existing KBA from an Incident resolution notes using Now Assist.
Generate a KB in Now Assist is not working for incident
Hi all,I have issue with my Now Assist in panel search that when I open a incident and try to create a KB from that resolved or closed incident it give me error in panel like " Sorry there was a problem on my side trying to complete this request. try...
Now Assist Skill Kit and HTML Content
Hello I was wondering if Now Assist Skill Kit can read an HTML Field with images and description and can factor in the final output? I am currently experiencing empty results with an error that says {model_output:""} when we put too much text in the ...
ServiceNow Sandbox is free or paid feature?
We have a licensed ServiceNow instance and we got to know that we can create ServiceNow sandbox in instance. But Sandbox option is not showing in our licensed instance.Please let us know following things.1. ServiceNow Sandbox is free or paid feature?...
Inconsistency with GenAI responses
Hi,I have created a custom Now Assist Skill kit (NASK) for summarization. I am experiencing an issue with GenAI responses where the output is inconsistent. Sometimes, the AI generates a full response as expected while other times, the response appea...
Email preview appends "The resource ID associated with this summary is---"
Hello Community,I’m working on an AI Agent use case in ServiceNow and have configured a notification that sends an email based on user interaction.When I use the Preview Email feature from the Email Logs (sys_email) or directly from the notification,...
iTop Integration with Servicenow
Hi Team, Can someone suggest how can we start integrations with iTop and ServiceNow ,requirement is to create incident in servicenow if incident is created on iTop. Thank you in advance!Pooja
Incident Summarization Skill Missing Key Fields in Output
I'm facing an issue with the Incident summarization skill in Now Assist Skill Kit. The summarization output is currently not displaying the following key fields: - Assignment Group - Assigned To - Work Notes - Comments These same field...
"Configure Chat Routing to HR and IT Agents Based on Workspace in AWA"
"I have created a queue under the Chat channel using Advanced Work Assignment (AWA) in ServiceNow. Currently, all chat requests are being routed to all available agents across all workspaces. However, I want to configure the system so that chat reque...
AI Agents Inconsistents Results
Hi. Is somebody else having troubles with AI agents?The problem I am facing is that AI agents stop working for no particular reason and without any changes made to them.For example, it can happen that I run the AI agent with some input and the first ...
Penetrating testing on NowAssist skills
Is there a way to perform penetration testing on the NowAssist module directly without using the UI interface?
Now Assist Guardian
Hello All, How can I locate the error message from Now Assist Guardian that blocks offensive content?I've impersonated as an agent and started a chat via VA.What offensive words am I typing that the agent is getting. Regards,Nandu
Resolved! Has the specifications for Now Assist Genius Resolt changed from Yokohama?
I'm using Now Assist with the latest version (Yokohama), but it appears that the usage has changed since the Xanadu version.I would like to check whether "Now Assist Genius Resolt" is running on the portal screen below.【ESC Portal_NowAssist Tab】【ESC ...
