I'm using Now Assist with the latest version (Yokohama), but it appears that the usage has changed since the Xanadu version.
I would like to check whether "Now Assist Genius Resolt" is running on the portal screen below.
【ESC Portal_NowAssist Tab】
【ESC Portal_Search Tab】
I also checked it in the AI preview, but it doesn't look like it's moving.
【AI Preview】
Moreover!
And can I fix it so that I want to switch between the "Now Assist" tab and the "Search" tab?
Hello everyone.
I found this to be a bit of a bug.
Please check the Virtual Agent settings screen below.
"Expanded Chat" has been added from Yokohama patch3. When "Allow the search bar to open into a full-page chat experience" is turned on, Genius Resolt will not work.
KB2267960
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2267960
