When the knowledge article(s) are returned in a Now Assist Q&A Summary, the source knowledge articles are not incremented (for view counts) unless the user clicks on one of the links. In the new world of AI generated answers, we hope our knowledge and Now Assist are good enough that the user gets their answer and never needs to read the article. However, we still want to understand the data of what articles are being used in combination with the questions being asked. In the new world, how do we report reliably on Knowledge Article usage?
