How do I see interactions for nowassist?

[lukeu]

So will be new to rolling out the NowAssist search soon but I was hoping someone could help me in seeing where I could see what someone typed for their question and the answer the NowAssist returned? I'd like to review how its delivering the results. I'd also like to know if anyone knows how to view the thumbs up or down option when using the AI Search functions on the SP? Thanks in advance!

[GlideFather]

@lukeu 

Check following interfaces:

• https://your-instance.service-now.com/now/platform-analytics-workspace/dashboards/params/edit/false/sys-id/9b0465ab00fe60135c1fe7eae9bd0b87
• https://your-instance.service-now.com/now/platform-analytics-workspace/dashboards/params/edit/false/sys-id/cc86fbc575441ce88e7977fceb2117b7

Eventually Guided Setup for AI Search will be a great source of information:

[anubhavkapoor76]

@lukeu  - The part of answer to the question you asked is captured in one of my community articles here: https://www.servicenow.com/community/now-assist-articles/decoding-the-ai-search-flow-from-user-query...

Lot of what you asked (about queries pasted by user, synthesized response from LLM) is captured in sys_generative_ai_log table. I believe its soon going to be releases for admin users.

Also have a look at table sys_cs_conversation if it suffice your needs.

For Thumbs up/down - This functionality is automatically enabled in latest version of VA which enables LLM to learn from its responses.