How do we modify approvers on a knowledge article approval notification?

[Zubair Alam]

Hello ServiceNow enthusiasts!!

How do we modify approvers list within this "Approver" on an email approval notification for a knowledge article?
All help is greatly appreciated. Thanks.  

[James Chun]

Hi @Zubair Alam,

I am not sure what you are asking here, do you want to change the approver of a knowledge article OR change the recipient of the email notification? If it's the latter, you can simply update the Users/Users/Groups in Field or Groups field (or even use event's parameter).

Cheers

[Zubair Alam]

I want to change the approvers of a knowledge article. 
The highlighted 'Approver" above needs to be modified. How to do it?

[Fitz4]

You must first have the rights to "unlock" that field, then you can add or replace its value.

[Vickie Runyon · Accepted solution]

The approvers of a KB article are controlled by the Approval Workflow. Whether an OOTB workflow is used or a custom one. You will want to look at the workflow steps and see what group(s) are included as approvers. Then, the group membership can be modified to match who you want, or a different/new group used in the workflow. The changes will only apply to articles that are submitted to the workflow after the changes are made, not articles that are already awaiting approval.