How Do You Abort/Stop a Running AI Agent

[SN Arch Guy]

How do you abort or stop a running AI Agent? See the screenshot below taken from the AI Agent Studio Activity tab, where some of the executions have a state of In progress. In the first instance, I initiated the agent from the Now Assist panel on a customer service case; in the second and third instances, I initiated the agent from the AI Agent Studio Create and manage tab. The third instance cancelled after some timeout period but I want to be able to cancel these earlier during development testing.

[amanghei]

Its likely tied to a semaphore on the node. Open another tab, /cancel_my_transaction.do, press enter and then close the original tab. 

You can confirm this in Active transactions module. 

[SN Arch Guy]

There are no active, related transactions to cancel.

[rpriyadarshy]

@SN Arch Guy   Try This

• To kill a running AI Agent job in ServiceNow, follow the official ServiceNow documentation for viewing and terminating active transactions:(View and kill active transaction)
• Specifically, look for and terminate the jobs named "Update AIA agent messages" or "Update AIA tool messages" if they are currently running.

Regarads

RP

[rpriyadarshy]

@SN Arch Guy   Try This

• To kill a running AI Agent job in ServiceNow, follow the official ServiceNow documentation for viewing and terminating active transactions:(View and kill active transaction)
• Specifically, look for and terminate the jobs named "Update AIA agent messages" or "Update AIA tool messages" if they are currently running.

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If there’s an agentic workflow in progress that you don't want to complete, you can cancel it. Select the more options icon on the agentic workflow card, and then select Cancel.

Regards

RP