How to calculate, number of assist is utilized for one Virtual Agent Topic.

[NITHESHWARK]

How to do the Now Assist Token calculations

I am developing now assist custom virtual agent topics and I have created custom now assist skills and making use of those now assist skills in the virtual agent topics.

My questions here is how can we calculate how much assist is been used for one execution of the topics and I want to calculate it for a longer run.

I have checked the Analytics dashboard and even in the subscription management as well. I can't able to figure out and even I have check the ServiceNow Docs as well, but can't able to get any points. 

If anyone is aware of this calculation and if there is any way to find this please provide your insight. Thanks in advance. 

[NITHESHWARK]

Hi All, 
When I was search for the same I have got one article which has been already posted. Some what I have got some context but even I can't able to get an clear context. I will share the post link below.

Assist & Token - How Assist and tokens define your... - ServiceNow Community

[anubhavkapoor76]

@NITHESHWARK Check this link too in addition to the above one:  https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/sn-assist-overv...

[NITHESHWARK]

Hi @anubhavkapoor76 Thanks for Sharing the document. Which is very much helpful for understanding how much assist is been utilized and consumed for OOTB skills or Actions. In case if we build any custom skills in skill kit builder, In this case how the assist calculation will be happen. Since because in my case customers are looking for custom solutions and for that I need to use skill kit builder for creation new custom skills and I am using those skills in Virtual Agent Flows. 

In this scenario how much cost it will be costing for my Custom virtual agent flow. If i get this overview then only I can prepare the required Pre Kickoff documents and submit it will clients.

Thanks in advance.
Nitheshwar Ram

[PaulSylo]

Hi @NITHESHWARK - to calculate the Assist for virtual agent, you should understand how the assit is calculated. I have written an article of this - see here, Assist & Token - How Assist and tokens define your... - ServiceNow Community   

after that read below,

What @anubhavkapoor76 share here is pretty much direct cases assist given by ServiceNow. In case you want to calculate custom skill for virtual agent, it is different form case to case. 

in the sheet shared by Anubhav, you can find this ,

so, what it means? you will consume only "10" assist for an end-to-end virtual agent topic execution, if that topic leverages Now assist skill some point during its execution.

But since you dont know how much it incurs, you can keep a ballpark number as ~10 assists any custom skill you are building with topic.

For example, when you say, you consumed the assist ? if your custom skill completes "an action" successfully, right ? Same applicable here.  Let's say, If you are building a custom skill - Hardware order status. In  this one logic is to call "summaries the Order" through your custom skill.  If you invoke this successful, you will consume one assist is consumed by your custom skill. again, if your custom skill is purely transactional, retrieves data, or guides the user through predefined options without calling a Genai service, it typically will not incur this specific "10" unit Now Assist but less than that. so, i would suggest keeping ~10 assist for one topic with minimal conversation.