Type of Incident: ApplicationSelected Application: ServiceNowWhen you use the Ask my agent - when entering it, indicating hi or hello it asks you what you would like to do, if you select I need more help, it ends the chat and thanks you for using our...
Hello, We recently enabled NowAssist for Incident Summarization and Close Notes. We're noticing that every time you go to assign a ticket or even reassign a ticket, you get a popup window that shows the Assignment Group, Assigned To and Work Notes fi...
Hello Team, I came across an article that included a table showing different Now Assist consumption levels for each skill. My question is: where can I view this consumption data? and what does it mean? Ex. here I could see that 25 assit , how it is ...
We have a requirement to include Assignment Group changes within the Now Assist Incident Summarization skill as it has been requested by multiple teams that utilize this summary feature. Has anyone done something similar for their organization? I hav...
Referring to this link here:https://www.servicenow.com/now-platform/ai-agent-fabric.htmlHow do I actually access A2A and use it?The article mentions that A2A exists in the AI Agent Studio but I cannot find it as an tool option to give to my agent. I ...
I get one question from customer side, hope to confirm.While using the Now Assist in AI search for generate Multi-Content Q&A answer, I noticed two different ways citations are displayed:1.Blue citations – displayed directly in the body as clickable ...
The Now Assist panel has been stuck since the last instance upgrade. The panel cannot be opened. I have repaired every related plugin, but the problem persists.Do you have any suggestions on how to resolve this, or what steps I should take next to tr...
Hi All,I am doing poc of below requirement:1. The AI Agent is able to reads the "checker" field from each catalog item and based on the field value, the AI Agent determines a Pass or Fail result in the "Result" column.2. The report should run every t...
In which table all the Now assist skills are stored?
As part of Activating Chat reply recommendation skill, I see a list of channels. Anyone has idea what each of them are?
We are facing response time over 10s even with ChatGPT4 which 25% faster and during our load testings Now assist stopped working after 200 concurent request. Is there other customer facing the same issues? Now we are considering moving back to NLU to...
Does anyone has found a method to hide the “Share to Work Notes” button in the summarization panel ? I’m currently working with the ITSM and using the Summarize a Sidebar discussion by using Now Assist for IT Service Management (ITSM) feature introdu...
I have given instruction to extract data from Invoice PDF. I'm not getting any output. Any guidance is appreciated. [ 'system', `You read invoice documents and return the information as a structured JSON. Use as many item lines as necessar...
Hello Everyone, I've installed this plugin "IT Service Management AI Voice agent collection" ('sn_itsm_voice_aia')I can't find any option to test these voice AI agents. When I go to the testing section it only shows the chat AI agent. There’s no opti...
