how to code it to add a variable 'plan' as 'Work Notes'
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15 hours ago
The command from the code below: addPlanToIncident () is to add a variable 'plan' to 'Additional Comments'. Does any one know how to code it to add a variable 'plan' as 'Work Notes'?
sn_itsm_aia.InvestigatingAndResolvingIncidentsUtil().addPlanToIncident(givenIncidentNumber, plan);
This code below is used to create a variable 'plan' and add it to the 'Additional Comments'.
(function(inputs) {
var plan = inputs['plan_to_add_array'];
var givenIncidentNumber = inputs['given_incident_number'];
if(typeof plan == "string") {
try{
plan = JSON.parse(plan);
}catch(ex){
gs.error("Error while parsing plan to add as comments: {0}", ex);
return new sn_itsm_aia.InvestigatingAndResolvingIncidentsUtil().addPlanToIncident(givenIncidentNumber, plan);
}
}
plan = plan.map(function(step, index) {
return step;
}).join('\n');
return new sn_itsm_aia.InvestigatingAndResolvingIncidentsUtil().addPlanToIncident(givenIncidentNumber, plan);
})(inputs);
