Now Assist in Virtual Agent not working

[MarkM1172412930]

I converted a topic from our NLU to use LLM. It was published. I can test it fine and it works. But if I try using topic discovery it just keeps giving me the message saying sorry there was a problem on my side. Any ideas?

Here is the description of the topic I converted if that helps. I did deactivate the OOB one and copied the description. Also of note I promoted this and I can click on it in the virtual agent and it runs fine. I just can't type anything in the chat to get it to run.

[Dr Atul G- LNG]

Hi @MarkM1172412930 https://www.servicenow.com/community/now-assist-forum/now-assist-virtual-agent-not-working/m-p/32145...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2534946

https://www.servicenow.com/community/virtual-agent-forum/now-assist-virtual-agent-is-not-working/m-p...

[MarkM1172412930]

The repair did not help.

[Dr Atul G- LNG]

Log a case mate to support team.

[MarkM1172412930]

Already done that. It is taking them awhile to figure it. I was hoping the community might have a quick fix, but sounds like maybe a complicated one.