How to Fix : Virtual agent - There are no agents available at the moment. Please try again later. !!

[Thulasidharan]

I was working with Virtual Agent for POC, I was facing an issue with virtual Agent.
Motive : Automating Capability Summarizing
Work done : Created Topic in Virtual Agent designer, to call the Subflow which executes the Custom skill in Now Assist by giving the input as sys_id of the capability.

Issue: Everything seems Good, Custom skill is working fine, subflow which calls the custom skill is also working fine [checked in execution of subflow], but when I call the subflow in the virtual agent designer to execute the custom skill and added the output message, do display the output in chat. That is not working properly

In chat, when I give the sys_id as input, it return the correct capability name, then it execute the subflow and gives
"[PREVIEW ONLY] subflow sn_impact_cust.capability_summarize_workflow was called. Please view execution details in Flow Designer using context ID 981a594f38386a90ca605f2008702573." If I check that it is complete in status.

But then instead of giving the output, it gives
"Sorry, there was a problem on my side trying to complete this request. Try asking again later.

There are no agents available at the moment. Please try again later."

How to resolve this, Hope I get any solutions soon!!

Thanks🙂

[anubhavkapoor76]

@Thulasidharan - Have a look at below community post:

https://www.servicenow.com/community/now-assist-forum/there-are-no-agents-available-at-the-moment-pl...

[Thulasidharan]

Thanks for the reply!!
I looked into that post already, But I haven't used any tool in my custom skill.
Even I looked in this table [sys_gen_ai_log_metadata_list.do], as they mentioned in the post

Status is success for the capability summarize [Custom skill], The output of the custom skill is showing on the UI action or even I test it manually, also checked in the workflow, everything is completed, but in VA, the output is not showing over there

I even tried in another instance by replicating all the steps, same result
Could you please share more debugging tips to fix this🙂

Thanks!!

[PaulSylo]

Hi @Thulasidharan  - NO agents available ...may be because, your flow may be timed out silently - Check your flow designer logs for Execution ID 981a594f38386a90ca605f2008702573, ensure you are returned a value from the custom skill to the sub flow output and then to topic. clear cache, before you execute once again,

[Thulasidharan]

Hi @PaulSylo, Thanks for the reply!!
I checked the flow execution for that ID, it shows as "Completed" 
The flow only contains 2 steps [ Calling custom skill and storing it in output ]

This flow output is used in the topic, even though it is not working as expected!!🙃