How to get virtual Agent in Scoped Application?

Thulasidharan
ServiceNow Employee
ServiceNow Employee

Hello All!!,
      I was working on the POC, I created topic in the Virtual Agent Designer which basically used to summarization of the capabilities using the Now Assist Custom skill.

      
I published this topic in the Virtual Agent, Now this is available in the service portal And In employee portal and working good.

Screenshot 2025-04-14 at 4.01.18 PM.png

But I want this virtual agent in my Instance Page or in my team Workspace where I use this VA.

Screenshot 2025-04-14 at 4.03.26 PM.png

 But I don't know how to bring the VA chat in my team workspace or in my instance home page

Help me with this Guys!!

Thanks 🙂

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Thulasidharan 

you can add widget on workspace home/landing page

check this

Lumen: A Custom ServiceNow Workspace Component: Service Portal Widgets Inside Configurable Workspace 

To add that in any portal page, you can add the VA widget on that page, widget is "sn-va-sp-widget"

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@Thulasidharan 

you can add widget on workspace home/landing page

check this

Lumen: A Custom ServiceNow Workspace Component: Service Portal Widgets Inside Configurable Workspace 

To add that in any portal page, you can add the VA widget on that page, widget is "sn-va-sp-widget"

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thank you for your reply!!
I will look into that sure. I hope this will help me to add Chat Icon and seamlessly connect with the VA😀

I have looked this, but I don't know how to add in my workspace page🙂, Will you please help on this, Can you guide to do that ?

Thanks!!

@Thulasidharan Hope you have added this in this page, can you share the SS how it looks just curious

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !