How to get virtual Agent in Scoped Application?

Thulasidharan
ServiceNow Employee
ServiceNow Employee

Hello All!!,
      I was working on the POC, I created topic in the Virtual Agent Designer which basically used to summarization of the capabilities using the Now Assist Custom skill.

      
I published this topic in the Virtual Agent, Now this is available in the service portal And In employee portal and working good.

Screenshot 2025-04-14 at 4.01.18 PM.png

But I want this virtual agent in my Instance Page or in my team Workspace where I use this VA.

Screenshot 2025-04-14 at 4.03.26 PM.png

 But I don't know how to bring the VA chat in my team workspace or in my instance home page

Help me with this Guys!!

Thanks 🙂

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Thulasidharan 

you can add widget on workspace home/landing page

check this

Lumen: A Custom ServiceNow Workspace Component: Service Portal Widgets Inside Configurable Workspace 

To add that in any portal page, you can add the VA widget on that page, widget is "sn-va-sp-widget"

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Hey @PaulSylo, I tried to create the VA in my workspace, but I was not able to do that😐
Do you know about that