How to track the number of Assists an Agentic workflow would consume?

Suggy · Sunday

(assuming that all the AI agents are being called as part of the execution)

Its surprising that this info is not documented (or looks like ServiceNow will not show this detail anywhere)

If thats the case, how can the customer know how many assists the OOTB workflows or custom workflows would consume?

Dr Atul G- LNG · Sunday

https://www.servicenow.com/community/now-assist-for-creator-forum/ai-agent-studio-how-to-track-consu...

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Tanushree Maiti · Sunday

Hi @Suggy

Refer this KB2558225 High agent assist usage when testing under Agent Studio

The Generative AI Usage Log : sys_gen_ai_usage_log table shows multiple entries where the Document value (e.g., "Topic: AIA-Agent Invoker") has a consumption count of 25 assists each. This does not occur when using the virtual agent directly.

Also you can refer:Get Familiar with Agentic Workflows & AI Agent

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
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Tanushree Maiti
ServiceNow Technical Architect
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rpriyadarshy · Sunday

@Suggy

Please do this - Go into sn_aia_execution_plan table and add the column for 'gen ai usage log'. For each execution of an agent / agentic workflow there will be a record for the usage.

OOTB Assist Consumption List from ServiceNow is in below KB.

Now Assist Actions (Skills) and Assists Consumed - Support and Troubleshooting

Regards

RP