Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use?

[Suggy]

Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use?

Asking this because, my understanding is that, only for custom skills we can tell which AI model to use.

but if I dont use any skills in agentic workflows (I will use other tools but not skills), then which LLM/AI model is used by the Agentic workflow?

[GlideFather]

Hi @Suggy,

you can select your LLM preferences for OOTB capabilities as well, not only custom ones.

The default value is Now LLM, but there are more available models

[rpriyadarshy]

@Suggy 

Even in May of the OOTB Skills also you can select which LLM to Use .

ServiceNow Gives few Flavors in their Offerings 

(1) NOWLLM 

(2) ServiceNow Managed Connections for LLMs like MS Az Open AI,Google Gemini,AWS Athropic etc etc

(3) BYOK- Bring your Own key and Use subscriptions which your ORG has Procured in ServiceNow Skills

(4) BYOLLM- This refers to using a model or provider that ServiceNow does not support or certify.You are required to configure the connection yourself and will need to provide credentials such as an API key and endpoint. The configuration process also includes some scripting in order to produce a transformer script that translates the output from your provider into a ServiceNow-recognized format.

(5) Bring-your-own-key (BYOK) for spokes

More Details in the Table.

Feature Type Definition Provider Connection Type Supported

OOTB Now Assist Skills	ServiceNow shipped generative AI features. Managed in the Now Assist Admin console. Examples: incident/case summarization, knowledge article generation	ServiceNow Managed Connection BYOK for ServiceNow integrated models BYOK for Spokes* BYOLLM*
Custom skills	User-developed skills, created within Now Assist Skill Kit.	ServiceNow Managed Connection BYOK for ServiceNow integrated models BYOK for Spokes BYOLLM
OOTB AI Agents	ServiceNow shipped AI Agents.	ServiceNow Managed Connection BYOK for ServiceNow integrated models
Custom AI Agents	User-developed AI Agents, created within AI Agent Studio.	ServiceNow Managed Connection BYOK for ServiceNow integrated models

Regards

RP